Trusted by leading healthcare organisations

EBO’s AI Solutions

Bridging the gap between healthcare providers and their patients through cutting-edge AI technology.

Speak your Patients Language

EBO’s unique Natural Language Processing and language recognition enables two-way communication that is indistinguishable from human conversation.  

Continuous Learning

EBO’s machine learning capabilities apply self-learning techniques to train and keep its language library up to date and learn as it goes along. This allows it to adapt, understand and handle a wider range of complex tasks and patient requests.  

NHS Trust 11:45AM

Hi Michael! Sophie here, the NHS Virtual Assistant.
Nice to see you again.

Michael 11:45AM

When is my next appointment related to my back pain ?

NHS Trust 11:46AM

Your next appointment is on October 26, 2024.

Michael 12:45AM

Is it possible to get an appointment sooner? I’m still in pain.

NHS Trust 12:41AM

I'm sorry to hear that, Michael. Here are the next available appointments before October 26, 2023. Please select the date you'd like to choose.

Date: 16 October 2024 Time: 09:30


Date: 21 October 2024 Time: 11:00


Date 30 October 2024 Time: 10:00

NHS Trust 12:41AM

Just to confirm, you are rescheduling your appointment to October 16, 2023, at 9:30 am.

NHS Trust 12:41AM

Great! Your next appointment has been rescheduled to October 16, 2024. Your appointment details have been updated.

Michael 12:41AM

Thank you.

NHS Trust 12:41AM

Most welcome. Is there anything else I can help you with?

Michael 12:41AM

Is it possible to communicate on this portal instead of by letter? It’s much quicker.

NHS Trust 12:41AM

Of course! I’m glad you think so. I am updating your communication preferences to the patient portal. If you change your mind, feel free to reach out and I’ll update accordingly.

Michael 12:41AM

Thanks for your help!

Understand patients intelligently

EBO’s context awareness allows it to fully understand both the content and context of the patient’s query, helping it to converse with patients intelligently and with empathy – understanding their intents, emotions and tone. 

Seamless Integration 

Engineered with interoperability at its core, EBO is technologically agnostic as it seamlessly integrates with your existing Electronic Patient Record (EPR), shared care records and and other ICB first-generation Patient Engagement Platforms (PEP).  

Success Stories

Where happy staff and patients testify to the unique approach that sets EBO apart.

EBO's AI-driven solution revolutionises healthcare accessibility and patient empowerment for Midlands Partnership Foundation Trust. Read Story
EBO worked closely with Betsi Cadwaladr University Health Board, to develop an AI automated waiting list validation tool which engaged patients through a Virtual Assistant, automating the validation process and making it more efficient and patient-centric.

Sectors We Serve

A few words from our clients on their EBO experience.

Acute Healthcare

Mental Health & Community  

Private Hospitals  

Local Government community services  

Let’s Build a Better NHS together

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News & Updates from EBO

Find out more about our experiences and consumer-generated insights. Here we share EBO's news, so that you can stay up-to-date with what we have to offer.

Virtual Agents help businesses drive conversations.

Here are a few words from our clients on their experience with our solution.

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