EBO are a fantastic supplier to work with, they are hands on and very supportive. They become part of the project team, and take on activities to ensure tasks are completed on time. I have really enjoyed working with EBO. They are a pleasure to work with. No problem or question was ever too much.They were very patient and responsive to all queries. They take their time to talk through the solution and actively work with you to find solutions to workflows that fit our organisations needs.
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Trusted by leading healthcare organisations
One Virtual Assistant—Endless Possibilities
- Redefine Patient Engagement
- Build Meaningful Relationships
- Enhance Patient Access
EBO’s AI Solutions
Bridging the gap between healthcare providers and their patients through cutting-edge AI technology.
Speak your Patients’ Language
EBO’s unique Natural Language Processing and language recognition enables two-way communication that is indistinguishable from human conversation.
Continuous Learning
EBO’s machine learning capabilities apply self-learning techniques to train and keep its language library up to date and learn as it goes along. This allows it to adapt, understand and handle a wider range of complex tasks and patient requests.
NHS Trust
11:45AM
Hi Michael! Sophie here, the NHS Virtual Assistant.
Nice to see you again.
Michael
11:45AM
When is my next appointment related to my back pain ?
NHS Trust
11:46AM
Your next appointment is on October 26, 2024.
Michael
12:45AM
Is it possible to get an appointment sooner? I’m still in pain.
NHS Trust
12:41AM
I'm sorry to hear that, Michael. Here are the next available appointments before October 26, 2023. Please select the date you'd like to choose.
Date: 16 October 2024 Time: 09:30
Select
Date: 21 October 2024 Time: 11:00
Select
Date 30 October 2024 Time: 10:00
Select
NHS Trust
12:41AM
Just to confirm, you are rescheduling your appointment to October 16, 2023, at 9:30 am.
Cancel
Confirm
NHS Trust
12:41AM
Great! Your next appointment has been rescheduled to October 16, 2024. Your appointment details have been updated.
Michael
12:41AM
Thank you.
NHS Trust
12:41AM
Most welcome. Is there anything else I can help you with?
Michael
12:41AM
Is it possible to communicate on this portal instead of by letter? It’s much quicker.
NHS Trust
12:41AM
Of course! I’m glad you think so. I am updating your communication preferences to the patient portal. If you change your mind, feel free to reach out and I’ll update accordingly.
Michael
12:41AM
Thanks for your help!
Understand patients intelligently
EBO’s context awareness allows it to fully understand both the content and context of the patient’s query, helping it to converse with patients intelligently and with empathy – understanding their intents, emotions and tone.
Seamless Integration
Engineered with interoperability at its core, EBO is technologically agnostic as it seamlessly integrates with your existing Electronic Patient Record (EPR), shared care records and and other ICB first-generation Patient Engagement Platforms (PEP).
Sectors We Serve
A few words from our clients on their EBO experience.
Acute Healthcare
Mental Health & Community
Private Hospitals
Local Government community services
Success Stories
Where happy staff and patients testify to the unique approach that sets EBO apart.
EBO developed an AI Virtual Assistant (VA) for Somerset NHS Foundation Trust to automate its appointment booking workload. Based on the VA's successful results, £456,000 in annual savings is projected at a target adoption rate of 30%.
EBO's AI-driven solution revolutionises healthcare accessibility and patient empowerment for Midlands Partnership Foundation Trust. Read Story
Let’s Build a Better NHS together
Get started today
News & Updates from EBO
Find out more about our experiences and consumer-generated insights. Here we share EBO's news, so that you can stay up-to-date with what we have to offer.
Virtual Agents help businesses drive conversations.
Here are a few words from our clients on their experience with our solution.
Pam Pahal
- ICS and PCN Digital Transformation Programme Lead
- Midlands Partnership University NHS Foundation Trust
[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team
Danielle Edwards
- Head of Digital Transformation
- Betsi Cadwaladr University Health Board
If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.
Charlotte Clayton
- Clinical Academic Doctoral Midwife
- RM Princess Anne Hospital, University Hospital Southampton
“Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.¨
Andy l’Anson
- IT Programme Manager
- Shropshire Community Health NHS Trust
Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.
Kim Hale
- Digital Change Lead
- Somerset NHS Foundation Trust
It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.
Jean Claude Muscat
- CEO
- Saint James Hospital
We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.
Jenny Chong
- Associate Non-executive Director
- Medway NHS Foundation Trust
EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.
Ruthy Kaidar
- Director, Healthcare Industry Sector
- Microsoft
I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.
Shona Richards
- Digital Transformation Project Manager
- East London NHS Foundation Trust
The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.
James Mariott
- Digital Change Manager
- Somerset NHS Foundation Trust