The Intelligent Patient Portal for Mental Health & Community Trusts

Backed by Behavioural Science, this powerful tool offers personalised, empathetic guidance throughout the patient’s healthcare journey.

How EBO’s Solution is delivered:

EBO’s Intelligent Patient Portal supports Mental Health and Community Trusts aiming to enhance patient experiences and improve patient engagement. Using advanced natural language processing (NLP), it enhances your portal with human-like patient interactions. This is more than a chatbot—it’s a powerful tool offering personalised, empathetic guidance throughout the patient’s healthcare journey.

Whether your Trust uses the Rio EPR system or another EPR, EBO can:

“Placing the person at the heart of the service and in control of their care is essential.”

As the NHS England Director formerly responsible for the national Patient Portal programme, Richard Samuel now advises the EBO Intelligent Patient Portal initiative.

- Richard Samuel Director of Healthcare Strategy, EBO

- Richard Samuel Director of Healthcare Strategy, EBO

Patient Portals as Pillars of the NHS 10-Year Health Plan

The focus of patient engagement portals from 2022 was primarily tactical and transactional, aiming to reduce long waits in elective care and boost productivity through technical functionality. Although these needs persist, the future of portals is transformational—becoming a core enabler of the 10-year plan.

Over the next five years, a third of all NHS interactions will be delivered digitally, necessitating a significant upgrade in portal capabilities. These portals must offer an exceptional user experience that is equitable, inclusive, and personalised. They need to empower patients by providing the knowledge, skills, and capabilities to make informed decisions, practice self-care, and manage their healthcare journeys. Ultimately, healthcare should seamlessly integrate into people’s daily lives, rather than the other way around.

Benefits & Capabilities

Discover the realisable benefits of EBO’s Patient Engagement Solution:

Speak your Patient’s Language

Thanks to its unique Natural Language Processing and language recognition, EBO’s IPP replaces tedious, unengaging digital forms and multiple choice answers with two-way natural communication that is indistinguishable from human conversation.

Restoring Empathy

EBO’s IPP can converse with patients intelligently and with empathy – understanding their intents, emotions, tone and providing appropriate accurate responses.

A Patient Portal with Memory 

EBO’s context awareness and NLP abilities allows the IPP to keep track of patient’s data and personalise conversations. Patients can hop from one pathway to another without needing to start all over again or give any context.

Increasing Patient Access via Voice & Choice  

EBO’s IPP will have the ability to hear, and respond to patient’s voice inputs, making patient communication easy, simple and accessible. Patients can simply speak to Intelligent Patient Portal and the Virtual Assistant will respond immediately.

Patient Support and Guidance

EBO’s IPP offers clinical workflow support and can reach out to patients on different pathways, be it self-assessment, appointment management, e-consent or waiting list validation. 

Continuously Improving Patient Adoption

The IPP uses machine learning and language recognition to continuously improve, adapting to complex tasks and patient needs. EBO’s specialist dialogue consultants ensure its effectiveness through ongoing monitoring.

Multilingual Functionality

From English to Spanish to Greek and Arabic, patients can interact with the IPP in any language, on any channel, at any point in time. They can even choose to communicate to the IPP using text or voice.

Measure the Pulse of your Patients  

EBO’s sentiment analysis provides management with a new level of Business Intelligence and insight on a patient’s health. It can tell you how patients feel (self assessment) and how they think (PROM, PREMS) – all displayed on a visual dashboard.

How it works

Navigate the Talking Therapies Pathway

Find out how Sally, EBO’s Virtual Assistant, supports patients like Harry—a 58-year-old who, after his marriage ended and losing his job, has struggled to open up about his feelings. Sally reaches out to Harry automatically, validates his appointment, provides him with relevant information, and maintains direct communication with him over the next three months. View the pathway infographic here.

Interested in learning more?

Get EBO’s Brochure for Mental Health & Community Trusts

Winning Clients’ Trust

Here are a few words from our clients on their experience with our solution.

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