[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team
Automated Appointment Management
An intelligent way for patients to easily manage their appointments.
- Streamline and automate appointment-management related tasks
- Empower patients to manage their own appointments 24/7
- Enhance patient experience via personalised two-way dialogue
- Alleviate admin burden and significantly reduce call volumes and manual
- Enhance operational efficiency, reduce costs, optimise resource allocation
- Digitalise patient engagement efforts whilst maintaining empathy
- The Virtual Assistant continually learns and adapts to the specific needs and preferences of both patients and hospitals
Recognising the substantial workload faced by healthcare providers within the NHS, EBO’s Automated Appointment Management solution streamlines and automates various appointment-related tasks, alleviating administrative burden, increasing staff capacity, creating hospital efficiency and enriching the patient experience.
How it works
EBO’s Appointment Management solution offers a seamless and user-friendly interface, empowering patients to effortlessly:
- View upcoming appointments
- Cancel appointments with automatic processing or information collection for manual review
- Reschedule appointments through information collection
- Receive timely notifications about new appointments and changes, when integrated with the communications module.
- Ask general questions about appointment procedures and obtain relevant information
- Complete any assessments necessary before (or after) an appointment
Benefits
- Fully integrated to your EPR, this comprehensive approach empowers patients to independently manage their appointments, leading to increased satisfaction and reduced dependence on overburdened call-centres.
- For hospitals, EBO’s Appointment Management solution significantly reduces the volume of calls and manual tasks related to appointment scheduling. This allows staff to redirect their focus on more critical aspects of patient care. By automating appointment-related communications and processes, hospitals can enhance their operational efficiency, reduce administrative costs, and optimise resource allocation.
- What’s more, by leveraging the power of Conversational AI, interaction with patients is through two-way, real-time, automated conversations that allow hospitals to digitalise patient engagement efforts whilst maintaining empathy and the patient at the heart of it.
- The integration and widespread popularity of EBO’s AI technologies ensure that AI models continually learn and adapt to the specific needs and preferences of both patients and hospitals.
Virtual Agents help businesses drive conversations.
Here are a few words from our clients on their experience with our solution.
Danielle Edwards
- Head of Digital Transformation
- Betsi Cadwaladr University Health Board
If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.
Charlotte Clayton
- Clinical Academic Doctoral Midwife
- RM Princess Anne Hospital, University Hospital Southampton
The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.
James Mariott
- Digital Change Manager
- Somerset NHS Foundation Trust
I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.
Shona Richards
- Digital Transformation Project Manager
- East London NHS Foundation Trust
EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.
Ruthy Kaidar
- Director, Healthcare Industry Sector
- Microsoft
We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.
Jenny Chong
- Associate Non-executive Director
- Medway NHS Foundation Trust
It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.
Jean Claude Muscat
- CEO
- Saint James Hospital
Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.
Kim Hale
- Digital Change Lead
- Somerset NHS Foundation Trust
“Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.¨
Andy l’Anson
- IT Programme Manager
- Shropshire Community Health NHS Trust
Sounds compelling?
Start you’re your journey to appointment management automation today.