[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team
The EBO Communications Hub
Customisable & personalised appointment notifications.
- Reduce missed appointments by up to 80%
- Stay informed with personalised, timely reminders
- Go green with a paperless, eco-friendly solution
- Accessible communication with clear, simple messaging
- Secure and confidential interactions
Trusted by leading healthcare organisations

















The EBO Communications Platform offers a seamlessly integrated and secure way to keep patients informed about their appointments.
Through EBO’s enhanced integration with the Rio Electronic Patient Record (EPR) and secure messaging protocols, essential appointment details are instantly sent to patients via SMS or other digital channels. This ensures that communication, accessibility, and confidentiality are upheld at every step of the process.
Designed to meet the critical communication needs of NHS Trusts, the EBO Communications Platform streamlines appointment notifications, benefiting both patients and providers. With quick and easy deployment, the solution requires minimal resources from the Trust, allowing for efficient implementation without disruption.
The EBO Communications Hub creates a personalised, individually tailored communication strategy for every patient, maximising value, improving patient experience and optimising the overall patient journey.
Keeping patients informed has never been easier!
Change made in Rio booked, cancelled, rescheduled
EBO platform automatically generates message
Messages sent to Patient at times agreed by the Trust
How it works
The ΕΒΟ Communications Hub listens to key events within Rio, triggered by patients or staff, such as:
- New appointments
- Rescheduled appointments
- Cancellations
- Any other Rio workflow event
When an event occurs, the platform sends a notification to the patient via SMS. Whether it’s a new booking, a reschedule, or a cancellation, you can rest assured your patients are informed.
The Hub also automatically sends patients (up to three) reminders leading up to their appointment, to reduce DNAs. These are automatically scheduled once a booking is received.


Instant benefits
Sending timely, personalised notifications and appointment reminders, the EBO Communications Platform releases immediate benefits.
For Patients:
- Timely personalised reminders reduce confusion and keep patients informed.
- Improved accessibility using simple language and straightforward messaging.
- Safe, secure, and confidential communication.
For Healthcare Providers:
Proven to reduce missed appointments by up to 80%.
Eliminate the costs of letters, postage, and printing.
Contribute to the NHS Net Zero agenda with a paperless, eco-friendly solution.
¹NHS England. (2023, August 15). Reducing did not attends (DNAs) in outpatient services. NHS England. Retrieved from: https://www.england.nhs.uk/long-read/reducing-did-not-attends-dnas-in-outpatient-services/

Features
The EBO Communications Hub offers these key functions, with the flexibility to expand and provide additional services in the future.
The ΕΒΟ Communications Hub integrates seamlessly with:
- Any SMS provider (including GovNotify), ensuring compatibility with Trust systems.
- Other messaging channels such as email and social media messaging applications.
- Access Scratchpad, enabling both instant rescheduling and future scheduling.
Transform the patient journey with advanced communication technology.
- Customisable proxy access for parents, carers, and guardians.
- Identifies date of appointment and avoids sending retrospective appointment notifications.
- In-built safeguarding measures, factoring in patient age, competency, and consent requirements.
SMS content and notifications are customised based on service, appointment type, or team.
Content can be customised by location, clinician details, date, time, and appointment type.
A customisable rules engine ensures the right communications, are sent at the right time, to the right patient.
Winning Clients’ Trust
Here are a few words from our clients on their experience with our solution.

Danielle Edwards
- Head of Digital Transformation
- Betsi Cadwaladr University Health Board

If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.

Charlotte Clayton
- Clinical Academic Doctoral Midwife
- RM Princess Anne Hospital, University Hospital Southampton

The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.

James Mariott
- Digital Change Manager
- Somerset NHS Foundation Trust
I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.

Shona Richards
- Digital Transformation Project Manager
- East London NHS Foundation Trust

EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.

Ruthy Kaidar
- Director, Healthcare Industry Sector
- Microsoft

We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.

Jenny Chong
- Associate Non-executive Director
- Medway NHS Foundation Trust

It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.

Jean Claude Muscat
- CEO
- Saint James Hospital

Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.

Kim Hale
- Digital Change Lead
- Somerset NHS Foundation Trust

“Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.¨

Andy l’Anson
- IT Programme Manager
- Shropshire Community Health NHS Trust







