AI Automated Waiting List Validation Solution

Clear your waiting list backlog with an effective, efficient, and proven solution.

The Problem

NHS waiting lists have reached a record high with 7.6 million patients waiting for treatment. The need for innovative technology to add capacity and reduce waiting lists is no longer optional.

7.2 million patients are now waiting for NHS treatment

45% increase in waiting lists since January 2019

5% of patients wait more than a year for treatment

Expensive & de-motivating to use NHS staff for repetitive, admin tasks

NHS Trusts don’t have the admin resources to cope

36% of patients wait more than 18 weeks without any two-way communication with their hospital

5WTE to validate an average waiting list

19% turnover rate for NHS admin staff

The Impact

Inefficient manual and digital methods are preventing continuous admin validation

10% of patients on waiting lists no longer need treatment

10 million patients cancelled or did not attend in 2020-1

Elective Recovery relies on avoiding unused appointment slots

The Solution

EBO‘s advanced AI technology is specifically designed to address and eliminate waiting list backlog efficiently and seamlessly.   

The solution automates validation processes end-to-end, using its bespoke AI powered Virtual Assistant (VA) as a friendly interface with the patient. The VA takes the lead by automatically and directly contacting patients to confirm whether they still require their appointment, documents their responses in the EPR and maintains communication pre and post appointment. All this via two-way natural conversation, enabled by Natural Language Processing (NLP).  

The solution is more than just a strategy to reduce backlog; it’s about crafting an accurate, empathetic, and seamlessly connected healthcare experience, whilst alleviating administrative burden.  

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EBO’s Validation Solution

The Result

Significantly reduced waiting lists, DNAs, referral-to-treatment backlogs and follow-up appointments through Patient Initiated Follow-Up (PIFU). Moreover, this streamlined process translates into considerable cost savings, satisfied patients and happier staff.

With sentiment analysis at its core, our solution empowers administrators with real-time insights into patient behavior and preferences, while visual dashboards offer a comprehensive overview, enabling healthcare providers to make informed decisions and enhance overall service delivery.

Book a demo today to reduce your waiting list backlog.

Sounds compelling?

Contact us today and we'll take you through our AI-powered Waiting List Validation solution.

Customer Story

An AI-Driven Solution for Betsi Cadwaladr University Health Board

Working in partnership with EBO, Betsi Cadwaladr University Health Board (BCUHB) developed and undertook a proof of concept (POC) of the EBO Waiting List Validation Solution which, through integration with WPAS, would allow BCU to replace up to 76% of costly one-off validation call tranches with automated and continuous digital patient validation, initiate contact with patients via SMS, automatically update the WPAS to reduce admin costs, create an enriched patient experience and digital-first uptake.

[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team

Danielle Edwards


Navigate the Automated Waiting List Validation Patient Pathway

Find out how Wally, EBO’s Virtual Assistant, automatically reaches out to patients, such as Mary a 65 year old grandmother who has been waiting for a knee replacement for over a year. Wally automatically contacts Mary, validates her appointment, documents the outcomes directly into the EPR, and maintains direct communication with her pre and post her op. View the pathway infographic here.

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