[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team
e-Correspondence AI Solution
A digital first approach to managing medical correspondence.
- Keep your patients informed and updated, instantly
- Ensure strict patient confidentiality and security
- Provide easy patient accessibility using SMS and user-friendly Virtual Assistants
- Eliminate need for mail, reduce postage costs, minimise environmental impact
- Reduce wait times for patients
Keeping patients informed about new additions to their medical records has never been easier. The e-Correspondence solution offers hospitals a seamless and secure method to notify patients when new documents are added to their medical records. Utilising AI automation and secure messaging protocols, an SMS containing essential information is sent to the patient as a first notification, ensuring confidentiality and patient accessibility.
How it works
Upon receiving the SMS, patients can follow the provided link, securely authenticate their identity through advanced verification methods (such as the NHS Login or built-in multi-factor authentication) and access the relevant documents in their medical records. This streamlined process enhances the patient experience by providing instant, secure access to critical information, reducing wait times and eliminating the need for physical mail. The ease-of-use ensures that all patients, including those who are not digitally mature, can access their data from any device, at any time.
Benefits
For healthcare providers, the e-Correspondence module significantly reduces costs associated with sending letters and documents, including postage and printing expenses. Additionally, by embracing a digital-first approach, hospitals can minimise their environmental impact and promote sustainability.
EBO’s commitment to continuous improvement in the e-Correspondence process, ensures tailored communication strategies to individual patients, optimising the overall experience.
Embrace the future of healthcare communication with our innovative e-Correspondence solution – where efficiency meets security, and patients come first.
Virtual Agents help businesses drive conversations.
Here are a few words from our clients on their experience with our solution.
Danielle Edwards
- Head of Digital Transformation
- Betsi Cadwaladr University Health Board
If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.
Charlotte Clayton
- Clinical Academic Doctoral Midwife
- RM Princess Anne Hospital, University Hospital Southampton
The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.
James Mariott
- Digital Change Manager
- Somerset NHS Foundation Trust
I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.
Shona Richards
- Digital Transformation Project Manager
- East London NHS Foundation Trust
EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.
Ruthy Kaidar
- Director, Healthcare Industry Sector
- Microsoft
We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.
Jenny Chong
- Associate Non-executive Director
- Medway NHS Foundation Trust
It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.
Jean Claude Muscat
- CEO
- Saint James Hospital
Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.
Kim Hale
- Digital Change Lead
- Somerset NHS Foundation Trust
“Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.¨
Andy l’Anson
- IT Programme Manager
- Shropshire Community Health NHS Trust
Interested in learning more?
Contact us today to find out more about e-Correspondence Solution and discover how it can benefit your organization.