e-Correspondence AI Solution

A digital first approach to managing medical correspondence.

Keeping patients informed about new additions to their medical records has never been easier. The e-Correspondence solution offers hospitals a seamless and secure method to notify patients when new documents are added to their medical records. Utilising AI automation and secure messaging protocols, an SMS containing essential information is sent to the patient as a first notification, ensuring confidentiality and patient accessibility.

How it works

Upon receiving the SMS, patients can follow the provided link, securely authenticate their identity through advanced verification methods (such as the NHS Login or built-in multi-factor authentication) and access the relevant documents in their medical records. This streamlined process enhances the patient experience by providing instant, secure access to critical information, reducing wait times and eliminating the need for physical mail. The ease-of-use ensures that all patients, including those who are not digitally mature, can access their data from any device, at any time.

NHS Trust 11:45AM

Hi Michael! Sophie here, the NHS Virtual Assistant.
Nice to see you again.

Michael 11:45AM

When is my next appointment related to my back pain ?

NHS Trust 11:46AM

Your next appointment is on October 26, 2024.

Michael 12:45AM

Is it possible to get an appointment sooner? I’m still in pain.

NHS Trust 12:41AM

I'm sorry to hear that, Michael. Here are the next available appointments before October 26, 2023. Please select the date you'd like to choose.

Date: 16 October 2024 Time: 09:30


Date: 21 October 2024 Time: 11:00


Date 30 October 2024 Time: 10:00

NHS Trust 12:41AM

Just to confirm, you are rescheduling your appointment to October 16, 2023, at 9:30 am.

NHS Trust 12:41AM

Great! Your next appointment has been rescheduled to October 16, 2024. Your appointment details have been updated.

Michael 12:41AM

Thank you.

NHS Trust 12:41AM

Most welcome. Is there anything else I can help you with?

Michael 12:41AM

Is it possible to communicate on this portal instead of by letter? It’s much quicker.

NHS Trust 12:41AM

Of course! I’m glad you think so. I am updating your communication preferences to the patient portal. If you change your mind, feel free to reach out and I’ll update accordingly.

Michael 12:41AM

Thanks for your help!


For healthcare providers, the e-Correspondence module significantly reduces costs associated with sending letters and documents, including postage and printing expenses. Additionally, by embracing a digital-first approach, hospitals can minimise their environmental impact and promote sustainability. 

EBO’s commitment to continuous improvement in the e-Correspondence process, ensures tailored communication strategies to individual patients, optimising the overall experience.  

Embrace the future of healthcare communication with our innovative e-Correspondence solution – where efficiency meets security, and patients come first.  

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