Stronger Together

Sword Intelligence and EBO Partner to Advance AI-Assisted Triage and Referral Quality Across the NHS

The partnership brings together Sword Intelligence, the AI care management division of Sword Health, and EBO’s AI patient engagement platform to deploy AI at scale across NHS triage and referral pathways.

Sword Intelligence contributes a proven track record of delivering medical-grade AI at national scale, while EBO provides the patient engagement, interoperability, and workflow automation needed to translate that intelligence into structured action across real healthcare pathways. Together, the organisations will help the NHS reduce friction, improve referral quality, and release capacity in a safe, governed, and scalable way.

In partnership with St. Vincent’s, we help NHS organisations deploy AI-powered automation safely, efficiently, and at scale.

Through this partnership, EBO’s AI solution is available via the St. Vincent’s Pulse Solutions Hub, enabling NHS organisations to access intelligent automation technologies alongside the strategic support required to embed them sustainably into operational processes.

This allows NHS teams to streamline digital interactions, optimise workflows, and deploy technology with governance-aligned support. As a result, this reduces the administrative burden and improves responsiveness without adding complexity or workforce pressure.

Working together with MedBridge North America to deliver scalable AI-powered solutions across industries in the US and Canada.

 Together with MedBridge North America, we provide organisations with intelligent, AI-powered solutions designed to enhance service delivery, improve user engagement, and streamline operations.

While grounded in a strong track record within healthcare, this collaboration reflects the broader adaptability of EBO’s technology to meet the evolving needs of both public and private sector organisations.

We work together to encourage businesses to discover and adopt innovations

Microsoft is all about transformative technology. We share expertise and experience through joint events that focus on practical solutions to the sector’s biggest challenges. Our collaborations allow us to reach a wider audience, connect the industry to transformative technology and ultimately generate better returns for both our clients.

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We’ve created a truly patient-first experience by combining our Virtual Agent technology with Access Rio electronic patient records system

Over a third of all NHS Trust Rio users rely on EBO’s powerful Conversational AI to automate patient engagement, manage patient-facing processes end-to-end and benefit from full read/write capabilities within the EPR.

Access makes digital care software for the healthcare sector. Patients can schedule, rearrange, and follow up on appointments through a variety of digital channels. These conversations are human, yet automated, eliminating unnecessary administration while providing patients with 24/7 access to manage their healthcare services.

The trusts receive patient insights to help manage their resources and better understand patient needs. The Virtual Agents help to reduce the number of appointments not attended by patients, support discharge follow-ups, provide alerts and notifications and enable patient self-assessments. Learn more about our partnership with the Access Group here.

EBO and Zendesk have partnered, providing greater capabilities and use-cases for AI Virtual Agents

Being a Zendesk partner enables EBO to integrate with one of the fastest-growing applications across several sectors. We deploy solutions that transform organisations to deliver impressive results, including quick ROI and improving customer satisfaction, using advanced AI Virtual Agents.

Patients Association is an independent charity dedicated to improving health and social care by ensuring services are designed and delivered in equal partnership with patients. United by a shared commitment to patient-centred innovation, EBO is proud to partner with the Patients Association, supporting its ongoing work and latest research exploring patient perspectives on the use of AI in healthcare.

EBO enters into a strategic partnership with KPMG Cyprus, a leader in Management Consulting & Technology Advisory services.

KPMG offers assistance to organisations by identifying and solving the challenges that stand in the way of their growth and excellence. Through this partnership, both organisations will be able to assist companies to deal with the many challenges and opportunities that arise during digital evolution, and subsequently determine the right technologies and strategic pathways for them to enable growth.

EBO and Teneo.ai’s partnership is redefining patient engagement in the NHS, streamlining services, and delivering workflow efficiencies. 

Teneo.ai is a leader in advanced voice AI platforms that enable natural, secure, and context-rich interactions across channels, including websites, mobile apps, telephony, and messaging platforms. EBO and Teneo.ai’s strategic partnership brings together the power of Teneo.ai’s highly customisable, voice AI platform with EBO’s AI-powered automation and patient engagement solution. The result: a next-generation voice-enabled engagement layer designed specifically for the NHS. This innovative solution aligns with national priorities around improving access, boosting efficiency, and ensuring equity of care. 

EBO’s partnership with Cerillion provides a critical inflection point in the automation of the telco sector

Through automation, we improve customer experience and reduce the large operating costs typically associated with running telco entities. Cerillion is a scalable platform for the billing, charging and customer management of major telco operators.

Vonage is a global leader in cloud communications helping businesses accelerate their digital transformation

We partnered with EBO to provide businesses with intuitive, intelligent customer service tools and support powered by the Vonage Communications Services Platform.

With this new partnership, Vonage’s Voice, Video and Messaging APIs now enable EBO’s self-learning virtual agents to communicate across multiple channels seamlessly, providing a genuinely customer-centric experience using the most advanced AI technology.

Working together with ARC to bring EBO’s AI Conversation Management solution to healthcare providers

EBO is very excited to partner with Northwest London ARC, and in tandem, we’re helping healthcare organisations better deal with appointment handling and management. We believe ARC is the right partner to help EBO pioneer the adoption of AI solutions to other NHS trusts and organisations.

Together, we believe this partnership will create better commercial opportunities for both organisations and a more seamless experience for healthcare patients.

EBO and BMIT pioneering the adoption of Artificial Intelligence in the iGaming industry through the creation of AI Virtual Agents

BMIT is a market leader in providing intelligent, secure infrastructure solutions. Virtual Agents are capable of handling 60-70% of all inbound repetitive queries, relieving the operational load on customer service agents, using advanced NLP and machine learning capabilities.

We’re also using AI to tackle key issues such as AML, KYC, Responsible Gaming, and Marketing to help organisations benefit from an improved customer experience.

EBO and Linakis Digital have joined forces in a strategic collaboration that brings together the best of both worlds.

EBO, a global leader in AI-driven citizen and patient engagement, is proud to announce a strategic partnership with Linakis Digital, a leading Greek digital agency with a remarkable track record in designing and developing projects for major top brands. This partnership represents a fusion of expertise and innovation, with a specific focus on enhancing the financial services sector through the power of AI and web development excellence. 

SEIF is a dynamic customer service consultancy based in France, with an expanding presence in Spain. The company is dedicated to enhancing customer experience by delivering tailored solutions that empower a company’s team and improve service quality.

With more than 10 years of industry experience, SEIF’s expert team specialises in Zendesk integration, process optimisation, and hands-on training. The team works with businesses to refine their customer service strategies, ensuring that both clients and employees enjoy a seamless, engaging experience.

SEIF provides fully customised integrations and solutions that align with a business’ specific needs. Its approach is collaborative, helping clients to build a stronger, more satisfied customer service teams while elevating their brand’s customer experience.

Besedo, a leading provider of products and services for content security and moderation, to online marketplaces

With security, authenticity and responsible AI at the heart of our service, collaborating with Besedo was the right way forward. Besedo specialises in defeating fraud by constantly analyzing patterns and trends in order to stay ahead of scammers. This collaboration allows us to expand our reach, tap into new markets and ultimately provide our customers with a better user experience.

Wellola is a UK patient portal communications software provider

EBO gave them the opportunity to revolutionise the way they care for and communicate with their patients, handling real-time scheduling for in-person and online care.

Through this partnership, EBO and Wellola aim to improve the patient healthcare experience and increase the choice of healthcare communications, by providing the industry with the best of both worlds in digital platforms and AI communications.

EBO is delighted to partner with Mindway AI, whose technology solves the challenges of responsible gaming accurately

We’ll be integrating our Virtual Agents with GameScanner, Mindway’s sophisticated detection solution. This means we can now assess the risk profile of every customer in just 15 minutes. As our Virtual Agents get to work learning about the gamers’ behaviour – their profile will include data from Mindway’s extensive trackers and algorithms that will help us identify problems or unusual behaviours quicker and more easily.

EBO and IMS are in the early stages of forming a strategic partnership with the intent to offer a joint Patient Engagement solution.

Introducing this solution to the market takes advantage of a tight integration between EBO’s AI-powered Virtual Assistant and IMS MAXIMS’ PAS. This presents unique benefits as the solution can be purchased directly from IMS, with all the advantages that a fully-integrated, end-to-end solution brings. It also helps avoid the purchase of standalone IT solutions that do not properly integrate and result in a higher cost of ownership for clients.