Empowering healthcare organisations
Here at EBO we usher-in positive change. We build new, secure, game-changing technology that results in better patient outcomes and ultimately better patient health. We continue to drive forward, creating richer more responsive patient journeys, one patient conversation at a time. It is tried and tested and what’s most exciting – you can be part of it.
Trusted by leading healthcare organisations
How Does it Work?
By leveraging the power of Conversational AI and automation, EBO develops highly configurable AI solutions to help healthcare providers automate patient facing processes end-to-end, releasing efficiency, increasing work capacity, and reducing operational costs.
Our platform is a proprietary intelligent process enabler that integrates with healthcare information systems to provide real-time digital experiences that empower healthcare organisations.
- Appointment Booking
- Auto assignment of freed-up slots
- Waiting List Validation
- PIFU
- Patient Completed Forms
- e-Referral
- Automated Cancellations
- Signposting to Self-management Resource
Meet your customised AI-powered Virtual Assistant
The VA speaks 100+ languages!
The VA reaches out to the patient via SMS, Email, Social Messaging
Patient responds to VA
The VA actions the task based on the patient’s response
Patient Engagement with Empathy
EBO’s AI-powered Patient Engagement Solution enables you to automate patient communications at scale whist maintaining empathy and the human touch.
Enterprise Conversation Engine
EBO leads in revolutionising customer engagement through our Enterprise Conversation Engine. This sophisticated platform enables the development and management of healthcare-specific automated dialogues, leveraging advanced contextual understanding, data analytics, and Natural Language Processing (NLP) and Generation (NLG). It supports multiple languages, real-time monitoring, and streamlined workflow management, enhancing patient interactions.
Industry-specific training models
Our platform excels in healthcare-specific AI models, crucial for nuanced tasks in the public and private healthcare sector. EBO’s models ensure semantic interoperability, maintaining data meaning for accurate analysis. These models are embodied in industry-specific use cases and advanced AI training models, continually updated for precision and personalisation, thus significantly enhancing patient experiences.
Interoperability
EBO’s platform ensures seamless data integration across multiple layers, from foundational secure data exchanges to semantic data meaning standardisation. Our Integration Hub facilitates efficient connections with internal healthcare systems, NLP platforms and patient communication tools offering robust security, real-time data updating, data transformation, and error detection for optimal interoperability.
List Management
Our platform adeptly manages patient lists, underpinning our communication outreach capabilities. It includes automated communication based on business logic, centralised management, a user-friendly management dashboard, and comprehensive reporting features. This pillar was initially served the NHS for the validation of patient waiting lists and has evolved into a critical tool for wider patient-centric management.
Communications
EBO’s advanced communication capabilities include context-driven email, social messaging, chat, speech and SMS outreach. Integrated with client systems and our List Management pillar, this framework supports multi-channel communication, AI-driven personalisation, secure outreach, extensive language support, automated follow-ups, and sentiment analysis, enhancing outreach and user engagement.
Human handover
Our platform ensures a smooth transition from any AI-automated touchpoint to human agents when needed. This includes advanced context-awareness, real-time collaboration, seamless handoff, and adaptive learning. These features enable efficient management of complex enquiries and continuous refinement of automated responses, making our AI solutions comprehensive and evolutionary.
Security & privacy
Security and privacy form the core of EBO’s platform, especially as we handle increasing volumes of sensitive data. Our robust security measures include infrastructure management with Azure Key Vault for secure storage, HTTPS and TLS 1.3 protocols for secure data transmission, and AES-256 encryption for conversation data. Our platform also features Permission-Based Access Control and Multi-Factor Authentication, ensuring the highest standards of data security and user privacy aligned to GDPR obligations and data-sovereignty requirements prescribed in the UK. We are ISO27001 certified and CyberEssentials Plus compliant.
Actionable business insights & analytics
Our platform’s ability to derive actionable insights from conversational data is a testament to our commitment to continuous improvement and value delivery. We offer Interactive Dashboards for real-time performance monitoring, Automated Performance Reports for outcome-based assessments, and Custom Reports for in-depth data analysis. These tools, combined with Sentiment Analysis and real-time monitoring capabilities, transform raw data into critical business insights.
Omni-channel platform
Our platform’s approach to multi-channel engagement ensures seamless integration across diverse communication channels. We provide robust connections to social messaging platforms such as WhatsApp or Facebook Messenger, voice channels, and our own web component development for direct website integration. Our partnerships with industry leaders in this space enhances our capabilities, offering features like intent and entity recognition, omnichannel context preservation, and advanced conversation routing for an adaptive and engaging customer experience.
Intelligent Portal
The Intelligent Portal is a central hub for Conversation AI, persistent memory, Business Intelligence, and logic workflows. This industry-agnostic portal serves as an interactive ecosystem, facilitating human-like interactions and turning data into actionable insights. It offers multi-language support, voice-based interaction capabilities, intuitive navigation, and customer journey mapping through a familiar web interface. This Portal stands as a testament to our commitment to delivering an efficient, inclusive, and responsive user experience.
