[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team
Automated Assessments
Replace tedious paper and digital forms with automated two-way natural dialogue.
- Eliminate traditional paper-heavy and error-prone clinical assessment activities
- Facilitates a seamless automated assessment process
- Guide patients through a system that employs automatic or stage-gate based mechanisms
- Empower patients with a self-intuitive seamless personalised patient journey
- Save administrative time and resources and allow healthcare professionals to focus on more complex tasks
EBO’s Automated AI Assessments solution digitises the traditionally paper-heavy and error-prone activities associated with clinical assessments and consent provisioning. This is done by leveraging EBO’s Conversational Form Design (CFD) methodology.
Through deployed Virtual Assistants, EBO’s solution efficiently gathers crucial pre-appointment or pre-operative data, ensuring optimal productivity during in-person hospital visits. EBO has already developed several standard forms and assessments used in public healthcare (such as Immunisation consents, PHQ9, GADD7 & Core Memory Assessment) which have now become available to all hospitals utilising the EBO solution with zero-implementation effort.
For patients, the product facilitates a seamless assessment process by guiding them through a system that employs either automatic or stage-gate based mechanisms. This approach ensures a smooth and personalised patient journey, allowing healthcare providers to address their needs more effectively.
How it works
Additionally, the Virtual Agents can be utilised to obtain e-consents for vaccinations and other procedures. By sending context-sensitive links via SMS or email, patients are directed to an interactive and informative conversation where they can review essential details and provide their consent digitally.
This approach significantly reduces the reliance on paper-based methods, minimising the potential for errors and miscommunication. More so, it provides a more natural pathway within which the patient provides informed consent.
Outcomes
For healthcare providers, the EBO Virtual Agents' capabilities in information collation and e-consent collection dramatically improve the efficiency of clinical assessments and consent management. This enhanced workflow not only saves time and resources but also allows healthcare professionals to focus on providing the highest quality of care to their patients.
Virtual Agents help businesses drive conversations.
Here are a few words from our clients on their experience with our solution.
Danielle Edwards
- Head of Digital Transformation
- Betsi Cadwaladr University Health Board
If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.
Charlotte Clayton
- Clinical Academic Doctoral Midwife
- RM Princess Anne Hospital, University Hospital Southampton
The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.
James Mariott
- Digital Change Manager
- Somerset NHS Foundation Trust
I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.
Shona Richards
- Digital Transformation Project Manager
- East London NHS Foundation Trust
EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.
Ruthy Kaidar
- Director, Healthcare Industry Sector
- Microsoft
We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.
Jenny Chong
- Associate Non-executive Director
- Medway NHS Foundation Trust
It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.
Jean Claude Muscat
- CEO
- Saint James Hospital
Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.
Kim Hale
- Digital Change Lead
- Somerset NHS Foundation Trust
“Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.¨
Andy l’Anson
- IT Programme Manager
- Shropshire Community Health NHS Trust
Sounds compelling?
Discover Automated Assessments today.