The Intelligent Patient Portal

A digital front door to patient-centric and interoperable healthcare.

The future of patient engagement is here. As part of EBO’s engagement with NHSE, the Intelligent Patient Portal (IPP) provides an AI-powered solution surfaced through the NHS App or the Trust’s own website. 

Designed to propel the NHS into a new era of patient-centric and interoperable healthcare delivery, EBO’s Intelligent Patient Portal (IPP) is the answer to some of the complex challenges faced by the NHS.  

From managing simple to complex self-assessments, consents and questionnaires to complete appointment management (including waiting list validation), the IPP will reduce surging call volumes, extensive waiting lists, and patient no-shows (DNAs) and increase staff capacity. The fusion of interactive Virtual Assistant with traditional portal functionality is the digital front door to the future of healthcare. 

A second generation solution

Surfaced via the NHS App or a web portal, EBO’s Intelligent Patient Portal allows you to connect deeply and personally with your patients, serving as a catalyst for nurturing a stronger, more meaningful patient-provider relationship.

Speak your Patients’ Language

Thanks to its unique Natural Language Processing and language recognition, EBO’s IPP replaces tedious, unengaging digital forms and multiple choice answers with two-way natural communication that is indistinguishable from human conversation.  

Increasing Patient Access via Voice and Choice

EBO’s IPP has the ability to hear, and respond to patient’s voice inputs, making patient communication easy, simple and accessible.  

NHS Trust 11:45AM

Hi Michael! Sophie here, the NHS Virtual Assistant.
Nice to see you again.

Michael 11:45AM

When is my next appointment related to my back pain ?

NHS Trust 11:46AM

Your next appointment is on October 26, 2024.

Michael 12:45AM

Is it possible to get an appointment sooner? I’m still in pain.

NHS Trust 12:41AM

I'm sorry to hear that, Michael. Here are the next available appointments before October 26, 2023. Please select the date you'd like to choose.

Date: 16 October 2024 Time: 09:30

Select

Date: 21 October 2024 Time: 11:00

Select

Date 30 October 2024 Time: 10:00

Select
NHS Trust 12:41AM

Just to confirm, you are rescheduling your appointment to October 16, 2023, at 9:30 am.

Cancel
Confirm
NHS Trust 12:41AM

Great! Your next appointment has been rescheduled to October 16, 2024. Your appointment details have been updated.

Michael 12:41AM

Thank you.

NHS Trust 12:41AM

Most welcome. Is there anything else I can help you with?

Michael 12:41AM

Is it possible to communicate on this portal instead of by letter? It’s much quicker.

NHS Trust 12:41AM

Of course! I’m glad you think so. I am updating your communication preferences to the patient portal. If you change your mind, feel free to reach out and I’ll update accordingly.

Michael 12:41AM

Thanks for your help!

Restoring Empathy

EBO’s context awareness allows it to fully understand both the content and context of the patient’s query, helping it to manage conversation flows as well as emulate human conversation. As a result, EBO’s IPP can converse with patients intelligently and with empathy – understanding their intents, emotions, tone and providing appropriate accurate responses. 

Continuously Improving Patient Adoption

Once in action, the IPP’s machine learning capabilities apply self-learning techniques to train and keep its language library up to date and learn as it goes along.  

Patient Support and Guidance

EBO’s IPP offers clinical workflow support and can reach out to patients on different pathways. Not only does EBO’s IPP remind patients about their upcoming appointments using push notifications, but will guide and support them throughout their patient journey using curated contextual guidance. The portal signposts patients to submit assessments and guide them towards local support groups, procedure guidance information, internal/external services and more. 

Engineered with interoperability at its core, EBO’s Intelligent Patient Portal is technologically agnostic as it seamlessly integrates with your existing Electronic Patient Record (EPR), shared care records and other ICB first-generation Patient Engagement Platforms (PEP).  

Just like speaking to a (human) healthcare representative, EBO’s context awareness and NLP abilities allows the IPP to keep track of patient’s data and personalise conversations. Patients can hop from one pathway to another without needing to start all over again or give any context. 

EBO’s sentiment analysis provides management with a new level of Business Intelligence and insight on a patient’s health. It can tell you how patients feel (self-assessment) and how they think (PROM, PREMS). All of this is displayed on a visual dashboard using Microsoft PowerBI. 

Interoperability is not just for technology. When adopting an IPP, EBO allows you to connect to innovative minds, luminaries and key opinion leaders. Joining EBO, opens doors to the future of healthcare as well as a dialogue market place where you can build and purchase dialogues at pace. We can also integrate with a growing amount of best-of-breed solutions including hybrid mail providers, EPRs, Shared Care Record implementations and talking therapy solutions. 

Start your journey today

Get EBO’s IPP guide for free.

Winning Clients’ Trust

Here are a few words from our clients on their experience with our solution.

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