Redefining UK’s Healthcare with EBO’s New Intelligent Patient Portal

“The era of static, impersonal patient portals is ending. The next frontier is a healthcare revolution where technology does more than process requests—it understands and empathises, ” Dr. Gege Gatt, CEO, EBO.

EBO’s Latest Innovation Enhances Patient Engagement and Accessibility

EBO has taken a bold leap forward in its journey toward redefining healthcare with the launch of its innovative product – the Intelligent Patient Portal (IPP). This AI solution seeks to revolutionise how patients engage with healthcare services, with the objective of making it more accessible, intuitive, and supportive for patients and healthcare staff alike. It heralds a new era of healthcare interaction, all with the aim of ensuring that patients receive the best care possible. 

The IPP, customdeveloped by EBO for NHS trusts in the UK, is nothing short of the ideal health companion. Imagine chatting with your healthcare provider using natural language, just as you would with a friend. It’s a game-changer, offering not only text-based but voice-activated interactions for instant support. It provides patients with the power to manage their hospital appointments, navigate clinical assessments, access vital medical documents, and connect with local support groups.

Powered by artificial intelligence, this technology learns from every interaction, constantly improving to offer even more effective assistance. Moreover, the IPP is remarkably empathetic; it can understand patient’s emotions, offering invaluable insights to hospitals for more precise population health management. 

Research indicates that AI can facilitate better decision-making, improve patient engagement, and streamline administrative tasks. This academic grounding gave us the confidence to forge ahead with IPP, incorporating AI to achieve these very objectives

Dr. Gege Gatt, CEO of EBO, disclosed.

IPP is more than just a product; it embodies EBO’s commitment to harness the boundless potential of AI while adhering to rigorous ethical and performance standards. 

patient portals for the NHS

According to Gatt, this achievement is the result of a collaborative effort that involved insights from various sources. “Our research revealed that patients were seeking more intuitive and accessible ways to interact with healthcare systems, leading us to develop our conversational AI and multi-language support features. Moreover, hospitals expressed a compelling need for operational efficiency and cost savings, coupled with the growing recognition of AI’s efficacy in healthcare, which drove the creation of this innovative product.”  

Additionally, Gatt shed light on the pivotal role that financing played in developing this product, with invaluable support from the Malta Development Bank and Bank of Valletta. This backing not only facilitated the creation of the IPP but also propelled EBO to new heights in the UK market, marking a pivotal step in the company’s journey towards redefining healthcare engagement.”

Gatt also shared insights into EBO’s evolving partnership with the NHS over recent years.

Today, thanks to our products, we serve a patient base of over 14 million individuals in our operating territories. This extensive reach has enabled us to refine and deliver solutions, including the Intelligent Patient Portal, to a diverse patient population. Our focus remains on breaking down digital barriers in healthcare, emphasizing empathy, accessibility, and efficiency, empowering patients to engage more effectively with healthcare services.

For EBO, the IPP isn’t just a digital tool; it’s a revolutionary solution that nurtures deeper, more meaningful patient-provider relationships. “Our new product signifies a paradigm shift in healthcare engagement, aligning with our ongoing mission of healthcare transformation. We’re not just providing technology solutions; we’re setting a new standard for what’s possible in healthcare technology,” Gatt stated. 

EBO’s Intelligent Patient Portal is a milestone and a testament to its commitment to enhancing healthcare in the UK By harnessing the power of AI and a dedication to patient-centric design, EBO is shaping the future of healthcare engagement for the better.

Are you ready to explore the boundless possibilities of AI in healthcare? Get in touch with EBO.AI today!

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