Developing an AI-Powered Digital Consent Pilot for Shropshire NHS Trust

Shropshire Community Health NHS Trust needed to digitise the paper-based parental consent process used in school-age vaccinations. The objectives were to alleviate the heavy admin workload the School Age Immunisation Service (SAIS) was burdened with, improve clinical safety, enable seamless integration with the Rio EPR and provide an effective reporting functionality at any point in time.

The EBO Solution was implemented to provide an efficient safe and easy-to-use digital tool for e-Consent for school children’s vaccinations prior to the sessions. 

This ‘first of type’ project uses Natural Language Processing to converse naturally with service users and integrate bi-directionally with the Rio EPR. Data collected during conversations are used to automate back-office processes.

Co-designed with frontline teams, the project has achieved a 97% satisfaction rating, automated over 50,000 consent forms, and saved more than 10,000 hours of administrative and clinical time, to date.

This marks the start of a collaborative journey to embed AI-driven automation into the Trust’s system. Patient validation and a patient portal are next. 

Download the case study here to find out the solution’s performance results, how it works, its benefits, staff and patient feedback and the next steps for the Trust.