Automated Appointment Management
An intelligent way for patients to easily manage their appointments.
- Integrates with most EPRs
- Streamline and automate appointment-management related tasks
- Empower patients to manage their own appointments 24/7
- Enhance patient experience via personalised two-way dialogue
- Alleviate admin burden and significantly reduce call volumes and manual
- Enhance operational efficiency, reduce costs, optimise resource allocation
- Digitalise patient engagement efforts whilst maintaining empathy
- The Virtual Assistant continually learns and adapts to the specific needs and preferences of both patients and hospitals
Recognising the substantial workload faced by healthcare providers within the NHS, EBO’s Automated Appointment Management solution streamlines and automates various appointment-related tasks, alleviating administrative burden, increasing staff capacity, creating hospital efficiency and enriching the patient experience.
How it works
EBO’s Appointment Management solution offers a seamless and user-friendly interface, empowering patients to effortlessly:
- View upcoming appointments
- Cancel appointments with automatic processing or information collection for manual review
- Reschedule appointments through information collection
- Receive timely notifications about new appointments and changes, when integrated with the communications module.
- Ask general questions about appointment procedures and obtain relevant information
- Complete any assessments necessary before (or after) an appointment
Key Results
Fewer no-shows (DNA rate)
0
%
Adoption rates
0
%
Patient satisfaction rate
%
Staff time costs saved
£
1
m+
Benefits
- Fully integrated to your EPR, this comprehensive approach empowers patients to independently manage their appointments, leading to increased satisfaction and reduced dependence on overburdened call-centres.
- For hospitals, EBO’s Appointment Management solution significantly reduces the volume of calls and manual tasks related to appointment scheduling. This allows staff to redirect their focus on more critical aspects of patient care. By automating appointment-related communications and processes, hospitals can enhance their operational efficiency, reduce administrative costs, and optimise resource allocation.
- What’s more, by leveraging the power of Conversational AI, interaction with patients is through two-way, real-time, automated conversations that allow hospitals to digitalise patient engagement efforts whilst maintaining empathy and the patient at the heart of it.
- The integration and widespread popularity of EBO’s AI technologies ensure that AI models continually learn and adapt to the specific needs and preferences of both patients and hospitals.
Virtual Agents help businesses drive conversations.
Here are a few words from our clients on their experience with our solution.
Sounds compelling?
Start you’re your journey to appointment management automation today.