EBO & Access Rio Partnership

Over a third of all NHS Trust Rio users rely on EBO’s powerful Conversational AI to automate patient engagement, manage patient-facing processes end-to-end and benefit from full read/write capabilities within the EPR.

EBO’s long-standing partnership with The Access Group (TAG) is one of our earliest and most established in the healthcare space—now spanning over four years. Together, we’ve supported 12 NHS Trusts across the UK in deploying EBO’s Virtual Assistant under the name Rio VA.

Over a third of NHS Trusts using Rio already rely on EBO’s Conversational AI

—because it works.

This success is rooted in the deep, industry-leading integration between EBO’s Conversational AI Platform and TAG’s market-leading Rio EPR. By enabling seamless, secure access to medical records, the Rio VA empowers patients and drives real operational impact for Trusts.

NHS Trusts using Rio VA have already deployed a number of specialised use cases including:

Plugged into Rio?

Let’s make it smarter.

Contact us today and we’ll walk you through our seamless integration with Access Rio — and how it can work for your team.

Communications Hub

Powered by Conversational AI, this solution offers a seamlessly integrated and secure way to keep patients informed about their appointments.

Waiting List Validation

An innovative AI solution that automates validation processes end-to-end, using its bespoke AI powered Virtual Assistant (VA) as a friendly interface with the patient.

Appointment Management

Automating appointment-related tasks to alleviate admin burden, increase staff capacity, create hospital efficiency and elevate patient experience.

Assessments

Replace tedious, unengaging digital forms with two-way natural communication. We’re revolutionising the healthcare digital landscape – one conversation at a time. 

Patient asks. Rio acts.

—automatically.

Thanks to EBO’s seamless integration with The Access Group’s Rio EPR, every patient interaction with the Rio Virtual Assistant—whether it’s rescheduling an appointment, cancelling, or completing an assessment—is automatically reflected in the patient’s record. No manual input from staff. Just fast, accurate, and secure updates—24/7.

EBO's Intelligent Patient Portal

In partnership with the Access Group, EBO has developed an AI-powered Virtual Assistant to enhance patient engagement and streamline communications, making healthcare more accessible and efficient for everyone.

Key Points for Rio Integration

The Rio VA integration enables real-time, round-the-clock access to patient records—allowing data to be extracted, added, or updated across multiple areas of the EPR. It intelligently adapts to the requirements of different specialties within the Trust, using built-in business logic to control access. For example, blocking patients from amending their appointments 24 hours in advance of the booking.

This partnership with The Access Group (TAG) has led to the development of standardised product suites that can be deployed within 12 weeks, using standard implementation setups which are tried and tested across NHS Trusts.

At the heart of the Rio VA is EBO’s advanced Conversational AI, designed to interact with patients through natural, human-like dialogue—because the best digital experiences still feel like a real conversation.

Seamless 24/7 Integration with Business Logic

Fast & Secure deployment

within 12 weeks

Virtual Agents help businesses drive conversations.

Here are a few words from our clients on their experience with our solution.

[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team

Danielle Edwards

If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.

Charlotte Clayton

The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.

James Mariott

I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.

Shona Richards

EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.

Ruthy Kaidar

We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.

Jenny Chong

It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.

Jean Claude Muscat

Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.

Kim Hale

“Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.¨