“Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.¨
A Smarter, Safer Way to Manage e-Consent
Streamline consent process with EBO's AI-Powered solution
The NHS continues to face mounting pressures—from rising administrative workloads to the need for safer, more efficient patient engagement. Traditional paper-based consent processes are not only time-consuming but also prone to errors, with studies showing that electronic consent and patient reporting tools consistently yield higher quality data—with some participation rates as high as 97% when using electronic patient-reported outcomes (ePRO).
Yet, many Trusts and healthcare providers still rely on outdated, paper-based consent methods that are slow, error-prone, and resource-intensive.
EBO’s e-Consent solution leverages Conversational AI and Behavioural science to revolutionise how healthcare organisations manage consent. Seamlessly integrating with any Electronic Patient Record (EPR), it automates data capture, triage, and documentation, freeing up clinical staff to focus on what matters the most—patient care.
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EBO’s e-Consent Solution
At the heart of EBO’s e-Consent solution is a conversational AI-powered Virtual Assistant that engages with patients to collect consent digitally—and automatically feeds that information back into the organisation’s Electronic Patient Record (EPR) system.
The result? A scalable, secure, and intelligent consent solution that reduces manual workload, improves accuracy, and saves valuable clinical time.
The EBO solution can quickly integrate with any EPR (even multiple EPRs) using HL7, FHIR and APIs, to deliver process automation across the entire workflow.
Why Conversational AI?
EBO’s e-Consent Virtual Assistant is all you need in one solution:
Convenient
Easy for users and clinical teams
Effective
Electronic informed consent with AI automation and seamless EPR integration
Compliant
Fully compliant with IG, GDPR, and audit requirements
One Year On:
The Real Impact of e-Consent at Shropshire NHS Trust
in cost savings
£
0
k
e-consents collected
0
k
hours of admin staff time released
+
of parents reported a positive experience
1
%
Benefits
From paper heavy, manual consent processes, to fully automated redesigned patient workflows.
From Paper to Digital
The majority of completed forms did not need to be printed, scanned, and uploaded into the system.
Improved Clinical Process
Consent data is entered directly into Rio by the VA. During sessions, data is entered directly onto the Rio EPR so less time is spent scanning and uploading paper forms afterwards.
Monitor & Action
Daily reports showing the return rate allowed the clinical team to monitor return rates, asking the organisations to send reminders when required.
Automated Triage
Screened the forms for potential clinical contraindications or queries reducing the number of forms requiring triage by a clinician.
Multi-session Operation
Staff can immediately add an outcome electronically to the session list keeping it up to date at all times, allowing multiple staff to run multiple sessions concurrently.
Clinical Safety
The availability of structured data allowed the local reports in the Rio EPR functionality to support clinical safety by identifying potential duplicate consents planned based on clinical history.
Shropshire Trust Shortlisted for HSJ Digital Awards
Shropshire Community Health NHS Trust has been shortlisted for the Health Service Journal Digital Awards 2025 in the “Unlocking Productivity and Efficiency with Digital” category for their digital transformation with EBO’s solution.
Customer Story
An AI-Powered Digital Consent Solution for Shropshire NHS Trust
What began as a pilot project at Shropshire Community Health NHS Trust has now become an integral part of the Trust’s School Age Immunisation Service (SAIS). Through a successful collaboration with EBO, an AI-driven Virtual Assistant (called the Rio VA) was developed to automate and manage vaccination consent efficiently and effectively.
This innovative solution replaced a paper-heavy, time-consuming manual process with a fully automated workflow, co-designed with frontline staff to enhance productivity and streamline operations.
One year since post-pilot launch the trust celebrates some fantastic results with over 8,700 hours of staff time saved and £173K in cost savings.
Andy l’Anson
- IT Programme Manager
- Shropshire Community Health NHS Trust
Sounds compelling?
Contact us today and we'll take you through our AI-powered e-Consent solution.
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Here are a few words from our clients on their experience with our solution.
[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team
Danielle Edwards
- Head of Digital Transformation
- Betsi Cadwaladr University Health Board
If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.
Charlotte Clayton
- Clinical Academic Doctoral Midwife
- RM Princess Anne Hospital, University Hospital Southampton
The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.
James Mariott
- Digital Change Manager
- Somerset NHS Foundation Trust
I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.
Shona Richards
- Digital Transformation Project Manager
- East London NHS Foundation Trust
EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.
Ruthy Kaidar
- Director, Healthcare Industry Sector
- Microsoft
We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.
Jenny Chong
- Associate Non-executive Director
- Medway NHS Foundation Trust
It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.
Jean Claude Muscat
- CEO
- Saint James Hospital
Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.
Kim Hale
- Digital Change Lead
- Somerset NHS Foundation Trust
Andy l’Anson
- IT Programme Manager
- Shropshire Community Health NHS Trust
