Improving Clinical Outcomes by Bettering the Patient Experience

“The era of static, impersonal patient portals is ending. The next frontier is a healthcare revolution where technology does more than process requests—it understands and empathises, ” Dr. Gege Gatt, CEO, EBO.

We have one goal: to improve clinical outcomes by bettering the patient experience. We don’t like claims that promise the earth. Instead, we stay focused on the things that truly matter to patients and hospitals – because that is where real value is created.

Our vision is a world in which patients and healthcare providers connect more naturally and effectively. Health systems across Europe are incapable of meeting the demands being placed on them. We work to make a real impact, that can be seen in the every-day running of a hospital.  This isn’t about the next buzzword that claims to revolutionise the future. It’s about today’s real healthcare problems: long waiting lists, and citizens demanding more from their providers. We know citizens want more control over their own health. We know that healthcare providers want cost reduction and improved efficiency in a secure environment.

This is how EBO’s smart Virtual Assistants – built with the support of key NHS trusts in the UK – adds real value in personalised care. It gives patients the choice and control over the way their care is planned and delivered, based on ‘what matters’ to them. It provides a positive shift in power and decision making that enables people to feel informed, have a voice, to be heard and be connected to each other and their communities.

Thus, improving access to health services means making them accessible to those marginalised groups which need them the most. EBO’s enterprise solution enables seamless end to end journeys buiolt on clinical pathways that deliver better patient experiences in these areas:

  • End-to-ed automation of appointments written directly into the hospital PAS/EPR with integrated downstream flows;
  • Reduction of ‘no shows’ or ‘did not attends’,
  • Intelligent clinical and outpatient queuing with smart waiting lists; queues
  • Electronic Referral management;
  • Electronic confirmation letters;
  • Private Health insurance routing;
  • Patient identification, authentication and self-check-in;
  • Staff notifications on bed flow requirements or alerts;
  • Automated Patient Self Assessment and Engagement with mood analysis;
  • Pre and Post Care Plan management broadcast;
  • Discharge management and follow-ups.

EBO’s smart Virtual Assistants are AI agents that are trained (and continuously learn) how to better perform tasks accurately and efficiently. They provide accelerated access to care from referral, to triage, to first session and post-discharge. They are indistinguishable from your human staff and speak to your patients 24/7 in their language, on the touchpoint channels of their preference, and at their own time.

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