The NHS’s new 10-year plan is nothing short of a bold declaration, a roadmap to shift from hospitals to neighbourhood care, from analogue systems to digital empowerment, and from treating illness to preventing it. It’s ambitious and timely.
At EBO we’re here to deliver that plan. For the past seven years, EBO has been providing core NHS App-aligned functionality, long before it became a national priority. Multilingual patient access, self-referrals, appointment management, reminders, and seamless EPR integration are not future goals for us; they’re proven capabilities we’ve already built, tested, and scaled.
1. Analogue to Digital
The NHS aims to transform the NHS App into a unified digital front door – enabling appointment booking, test results, self-referral, and now community and mental health access. EBO’s intelligent patient portal delivers exactly that: a conversational AI solution that integrates seamlessly with EPRs, enabling multilingual, two-way natural dialogue with patients, automated appointment handling, reminders, and more.
In fact, thanks to EBO’s automated appointment management solution, NHS Trusts have seen a 30% reduction in missed appointments and over £1 million in staff time saved. See it here.
The Result: Patients get user-friendly access across channels, and NHS staff get their time.
2. Hospital to Community
Neighbourhood care hubs are central to the plan, bringing services closer to home. EBO complements this by automating waiting list validation, elective recovery pathways, self assessment, and digital triage; all crucial to empowering community settings and easing hospital pressure.
In fact, EBO’s automated assessments have reduced clinic time by at up 50% at Lincolnshire partnership NHS FT.
The Result: Clinic queues shrink, resources flow to local hubs, and outcomes improve.
3. Sickness to Prevention
The NHS will invest in AI, wearables, genomics, and predictive care. EBO’s platform embeds AI driven outreach, context-aware follow-ups, sentiment analysis and follows behavioural science to keep people engaged and informed along their entire patient journey. Before crises occur.
The Result: Preventive care becomes proactive, not reactive.
4. Workforce Productivity
With targets of 2% annual productivity gains, the NHS needs scalable digital support.
EBO removes routine admin; appointment chasing, reminders, data capture. This allows staff to focus on what really matters – patient care.
For example, in just one year, EBO’s e-consent solution saved 8726 hours of staff time at Shropshire Community Health NHS Trust.
The result: Staff are more effective, less burntout, and patient care quality rises.
The NHS’s 10-year plan is a standout vision, but vision without delivery remains just words.
EBO is not only a strategic companion to that vision, but a proven partner already executing its core shifts. With its solution having just recently clinched HSJ’s digital award for unlocking productivity, EBO brings to the table technology, outcomes, and legitimacy.
As the NHS marches on to become Fit for the Future, EBO is a clear catalyst and companion, not just aligned with the plan, but actively delivering it.
- Redefine Patient Engagement
- Build Meaningful Relationships
- Enhance Patient Access
