EBO’s Multilingual Virtual Assistant Bridges Language Gaps for Enhanced Patient Experience

“The era of static, impersonal patient portals is ending. The next frontier is a healthcare revolution where technology does more than process requests—it understands and empathises, ” Dr. Gege Gatt, CEO, EBO.

At EBO, our commitment to enhancing healthcare accessibility drives our innovation. Whilst current market solutions often extend the functions of legacy systems into hard-to-use portals, apps and tedious forms, EBO offers patients a more intuitive and user-friendly conversational interface.

Powered by Conversational AI technology, EBO offers patients a platform to independently manage their healthcare needs. Our Virtual Assistants (VAs) facilitate patient-provider interactions through natural, two-way dialogues that are both human-like and accurate. Patients can effortlessly navigate complex digital forms, complete assessments, provide e-consent, or schedule appointments with ease, without the requirement of human support.

In addition to prioritising usability, EBO’s technology is designed to cater to diverse demographics and linguistic backgrounds. With support for over 100 languages, our platform ensures that information and assistance are accessible anytime, anywhere, and on any device.

A closer look at EBO’s Language Capabilties

The below video is an example that showcases EBO’s multi-lingual capabilities, demonstrating the VA’s ‘langauge switch’ function. Here the patient is seen speaking to the Virtual Assistant, but decides to switch language mid-way. The Virtual Assistant understands the patient’s intent and switches from English to Welsh immediately.

With EBO’s Language Switch option, healthcare providers can offer a seamlessly connected experience tailored to the unique linguistic preferences of patients.

By creating this personalised experience, EBO fosters digital inclusion, lowers the bar for digital literacy and enables patients to take an active role in their healthcare journey. This helps patients to feel seen, heard and most importantly, valued, and informed.

Join us in creating a healthcare journey that resonates with your patients on a deeper level. Discover the full capabilities of EBO’s AI solution for healthcare.

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