Jacqueline Tyson, Staff Governor for Older People and Frailty at Lincolnshire Partnership NHS Trust, speaks to EBO about how its AI-Automated Assessment Solution has benefited the Trust’s operations, increased efficiency by up to 50% and enhanced access to care.
The Lincolnshire Partnership NHS Foundation Trust (LPFT) were looking to speed up its assessment and diagnosis process to ensure patients could access the treatment and support they needed – efficiently and effectively. By adopting EBO’s AI-Automated Assessment Solution for the MAMS (Memory and Mental State) assessments, the Trust was able to enhance its processes while offering patients more choice. We sat down with Jacqueline who tells us how this solution has:
Streamlined processes – Clinicians now receive key information about the patient before the appointment, enabling them to prepare and focus on the most relevant areas during the assessment.
Increased efficiency – This has led to a reduction in appointment times, in some cases by as much as 50%.
Increased access to care – The shift towards digital technology has allowed patients to access services without the need for travel, which is especially important for those with mobility issues.
How are patients and carers benefitting from the new digital MAMS assessment forms?
One of the most notable benefits of the digital MAMS assessment form is the choice it provides for patients. Many patients, especially those who require additional support, found it difficult to attend clinic appointments due to the long duration and physical demands. With the digital form, patients now have the freedom to complete assessments at their own pace from the comfort of their homes. They can take breaks as needed and even have a carer assist them in answering questions.
What impact is the digitisation having on the Trust?
Clinicians now receive key information about the patient before the appointment, enabling them to prepare and focus on the most relevant areas during the assessment. This has led to a reduction in appointment times, in some cases by as much as 50%. With less time spent on administrative tasks, clinicians can dedicate more time to providing support to the patient, improving the overall experience.
What has been the feedback from patients and carers using the solution to complete their MAMS assessment form?
The feedback from both patients and carers has been overwhelmingly positive. Many were initially sceptical about how older adults would adapt to digital assessments, but the response has exceeded expectations. Patients and carers appreciate the convenience of completing the assessment at home and the fact that many of the more intensive and intrusive questions are already answered before the clinic appointment, making the in-person consultation more conversational and less stressful. Also, carers have expressed how much they value the privacy of completing sensitive questions away from the patient.
What's next for the project? Do you have any plans to roll it out further across other services?
Building on the success of the pilot, LPFT plans to expand the digital MAMS assessment across its wider community mental health team. As the system matures, the Trust is also working to refine the questionnaire itself, streamlining it to ensure a quicker, more efficient experience for patients and carers alike. The Trust is now looking into using this system for other types of pre-appointment questionnaires, such as physical health assessments and patient experience surveys.
The rollout of digital MAMS assessments at LPFT marks a key milestone in the Trust’s digital transformation, enhancing flexibility for patients and carers, improving clinician efficiency, and enriching the patient experience. By leveraging conversational AI, LPFT is now leading the way in integrating technology to enhance healthcare delivery.
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