Ash Thornley-Davies, former Healthcare Account Executive at Zoom and now Healthcare Director at EBO, is no stranger to digital transformation. But unlike many solutions that promise results “someday,” Ash is sharing how conversational AI is making an impact right now in NHS Trusts, with real patients and staff.
As Ash puts it, “Right now, too much NHS time and money is getting tied up in missed appointments, phone line backlog and repetitive admin. Patients are getting stuck in loops, staff are stretched thin and whilst everyone’s agreeing that digital is the answer, not everyone has the time or resource to actually implement it.”
At EBO, we’ve been working closely with NHS Trusts to tackle some of the most pressing challenges facing healthcare teams today. Challenges like overwhelming admin, missed appointments, and phone line backlogs. Things that drain staff time and frustrate patients.
And we’re doing it through conversational AI but in a very human, practical way.
Through our conversational AI platform, we help automate:
📅 Appointment bookings
📲 Pre-screening questionnaires
🔔 Reminders and follow-ups
❓ Answering routine patient queries
A Smart Layer That Works
“[EBO] is not here to replace systems”, Ash explains. “Think of us as a smart layer that sits on top, automating bookings, sending reminders, and answering queries 24/7, via channels patients already use: WhatsApp, SMS, or your website.”
Real Results, Across the NHS
By implementing EBO’s Intelligent Patient Portal, NHS Trusts have seen:
65%+ patient engagement
30% DNA reduction
70% of routine queries fully automated
94%+ satisfaction from patients
See how EBO’s Intelligent Patient Portal enhances NHS services, optimises waitlist validation and maximises appointment effectiveness.
