Traditional paper-based or digital forms slow down healthcare professionals, take up valuable clinical time, and often frustrate patients. But what if there was a way to double clinical capacity, reduce admin workload, and enhance patient engagement, all at once?
EBO’s Automated Forms & Assessments solution is designed to do just that. Surfaced through a Virtual Assistant (VA), the solution engages patients in a natural, two-way conversation – just like speaking to a clinician. The VA guides patients through the form or assessment while validating responses in real time and integrating seamlessly with the EPR, to capture essential pre-appointment information, consent information, PROMS and more.
The result? Not just better data and more time for staff, but a more inclusive, patient-centred process, accessible to patients anywhere at any time.
Key Results
In just one year, EBO automated over 43,000 forms across NHS trusts, delivering measureable impact. Check out the key results below:
97% Patient Satisfaction
Designed to be intuitive and user-friendly, EBO’s Automated Assessments and Forms provide a seamless experience for patients. In fact the solution generated a patient satisfaction score of 97%, revealing just how comfortable patients are using the system, completing forms accurately and on time.
Over 12,500 hours staff time saved
In 12 months, EBO helped trusts save over 12,500 hours of administrative and clinical staff time. Automating forms and assessments, released time to care for clinicians, increasing productivity and reducing burnout.
Up to £32 Saved per Form in Staff Costs
By automating forms and assessments, EBO’s solution helped NHS trusts save up to £32 per form, lowering operational costs while maintaining quality care.
32% patient interactions occurred Out-of-Hours
With the solution working autonomously 24/7, patients can complete forms and assessments in the comfort of their own home, at any time. In fact,almost a third of patient interactions occurred outside standard clinic hours.
Ease, Comfort and Privacy
Answering more detailed or sensitive questions privately and in advance, has made in-person consultations less stressful and more comfortable to answer honestly.
As one patient shared, “Speaking to AI rather than a human I had never met before meant I felt comfortable being 100% honest with my answers.”
Also, carers have expressed how much they value the privacy of completing sensitive questions away from the patient, such as questions about patient memory and how they are coping. This minimises patient distress and maintains dignity.
Don't just take it from us
Here’s what some of our clients have to say about their experience using EBO’s Automated Forms & Assessments.
Shropshire Community Health NHS Trust
Shropshire Community Health NHS Trust partnered with EBO to digitise and automate its paper-based parental consent process for school-age vaccinations, aiming to reduce admin workload, improve safety, integrate with the Rio EPR, and enable real-time reporting. Co-designed with frontline teams, the project has achieved a 97% satisfaction rating, automated over 50,000 consent forms, and saved more than 10,000 hours of administrative and clinical time, to date. Read the full case study here.
Lincolnshire Partnership NHS Trust
The Lincolnshire Partnership NHS Foundation Trust (LPFT) was looking to speed up its assessment and diagnosis process to ensure patients could access the treatment and support they needed – efficiently and effectively. By adopting EBO’s AI-Automated Assessment Solution for the MAMS (Memory and Mental State) assessments, the Trust was able to enhance its processes while offering patients more choice. Throughout the project, appointment times reduced in some cases by up to 50%, enabling clinicians to see more patients in less time. Read more here.
AI-driven solutions are reshaping how people access and manage healthcare. By removing delays, reducing admin burdens, and improving the patient journey, EBO is helping trusts deliver care that is smarter, faster, and more human.
Ready to see how Automated Forms & Assessments can work for you and your patients?
Contact us today or download the Automated Forms & Assessments brochure here.
