Teneo.ai, a leader in advanced voice AI platforms, and EBO, a trusted provider of AI-powered patient engagement solutions in healthcare, are proud to announce a strategic partnership aimed at redefining how the NHS engages with patients, streamlines services, and delivers workflow efficiencies.
This collaboration brings together the power of Teneo.ai’s highly customisable, voice AI platform with EBO’s AI-powered automation and patient engagement solution. The result: a next-generation voice-enabled engagement layer designed specifically for the NHS. This innovative solution aligns with national priorities around improving access, boosting efficiency, and ensuring equity of care.
Combining Strengths for Greater Impact
The partnership leverages the unique capabilities of both organisations:
- Teneo.ai delivers a scalable, voice AI platform that enables natural, secure, and context-rich interactions across channels, including websites, mobile apps, telephony, and messaging platforms.
- EBO brings deep healthcare knowledge and a proven track record in deploying NHS-ready AI technology that enables two-way patient engagement and automates thousands of patient interactions daily across appointment management, pre-assessments, patient communication, and more.
Together, Teneo.ai and EBO.ai will offer an integrated, intelligent, and human-centric solution that:
- Empowers patients to access and manage their healthcare 24/7, using voice, text messaging, chat or phone.
- Reduces the administrative burden for NHS staff by automating routine tasks
- Enhances patient access and experience through personalised, two-way multilingual conversation
- Supports elective recovery, care navigation, and digital inclusion
- Ensures clinical safety and data privacy in line with NHS standards
The technical integration leverages EBO’s healthcare-trained AI models with Teneo.ai’s multilingual voice platform. The solution maintains GDPR compliance and NHS data security standards while providing real-time analytics that help Trusts optimise resource allocation and identify service improvement opportunities.
A Shared Vision for NHS Digital Transformation
As the NHS accelerates its digital transformation agenda, this partnership provides a future-ready solution to help the NHS achieve its long-term goals:
- Reducing wait times and Did Not Attends (DNAs)
- Enabling proactive population health outreach
- Supporting channel shift and self-service
- Empowering patients to manage their care
Delivering Complete Scalable Solutions
The partnership will focus initially on delivering value to the NHS and UK healthcare industry, with plans to extend into banking and other enterprise sectors in future phases. A combined offering will present NHS Trusts and other organisations with a more complete, pre-integrated solution—reducing deployment times, simplifying procurement, and enhancing service quality for patients and users alike. Innovation lies at the heart of this collaboration. Joint research and development efforts will explore hybrid NLU approaches, proactive virtual agents, and multi-channel orchestration.
Innovation lies at the heart of this collaboration. Joint research and development efforts will explore hybrid NLU approaches, proactive virtual agents, and multi-channel orchestration.
Want to find out more about how Conversational Voice AI can be incorporated into your patient journey to give patients more choice and voice? Contact us today and we’ll be in touch.
