The Digital Dose
Tune in to EBO’s podcast — real talk with a lineup of experts on how Conversational AI is reshaping care pathways, supporting frontline clinicians and driving change across the NHS.
Welcome to the Digital Dose with Trudy Kerr, Richard Samuel, and special guests—the podcast where digital innovation meets the human side of healthcare.
Hosted by award-winning interviewer, Trudy Kerr, each episode will feature conversations with Richard Samuel, former NHSE Director, and current Healthcare Strategy Director at EBO. Alongside industry experts and special guests, Trudy and Richard will explore how AI is shaping the future of healthcare and beyond.
Ep.1 – Conversational AI: A New Era for Patient Engagement
In our first episode, Richard Samuel joins Trudy Kerr to discuss how Conversational AI can be designed with both patients and clinicians in mind, ensuring that the technology enhances care rather than complicating it.
“It’s not just about deploying AI,” Richard shares. “It’s about designing it in a way that respects the complexity of patient behaviour and the demands on healthcare professionals.”
What does AI-driven engagement really mean for patients and professionals? Tune in to find out!
Ep.2 – Patient Portal 4.0 – Rethinking portals For Mental Health & Community
This time Trudy Kerr and Richard Samuel explore Patient Portal 4.0 — a more intelligent, empathetic, and inclusive digital experience designed to meet the unique needs of mental health service users.
From building trust and personalisation to addressing digital exclusion and behavioural science, this episode dives into what it truly means to redesign portals that go beyond transactions — and actually support people. Read more about the Patient Portal 4.0 here!
