The EBO Communications Hub
Customisable & personalised appointment notifications.
- Reduce missed appointments by up to 80%
- Stay informed with personalised, timely reminders
- Go green with a paperless, eco-friendly solution
- Accessible communication with clear, simple messaging
- Secure and confidential interactions
Trusted by leading healthcare organisations
The EBO Communications Platform offers a seamlessly integrated and secure way to keep patients informed about their appointments.
Through EBO’s enhanced integration with the Rio Electronic Patient Record (EPR) and secure messaging protocols, essential appointment details are instantly sent to patients via SMS or other digital channels. This ensures that communication, accessibility, and confidentiality are upheld at every step of the process.
Designed to meet the critical communication needs of NHS Trusts, the EBO Communications Platform streamlines appointment notifications, benefiting both patients and providers. With quick and easy deployment, the solution requires minimal resources from the Trust, allowing for efficient implementation without disruption.
The EBO Communications Hub creates a personalised, individually tailored communication strategy for every patient, maximising value, improving patient experience and optimising the overall patient journey.
Keeping patients informed has never been easier!
Change made in Rio booked, cancelled, rescheduled
EBO platform automatically generates message
Messages sent to Patient at times agreed by the Trust
How it works
The ΕΒΟ Communications Hub listens to key events within Rio, triggered by patients or staff, such as:
- New appointments
- Rescheduled appointments
- Cancellations
- Any other Rio workflow event
When an event occurs, the platform sends a notification to the patient via SMS. Whether it’s a new booking, a reschedule, or a cancellation, you can rest assured your patients are informed.
The Hub also automatically sends patients (up to three) reminders leading up to their appointment, to reduce DNAs. These are automatically scheduled once a booking is received.
Instant benefits
Sending timely, personalised notifications and appointment reminders, the EBO Communications Platform releases immediate benefits.
For Patients:
- Timely personalised reminders reduce confusion and keep patients informed.
- Improved accessibility using simple language and straightforward messaging.
- Safe, secure, and confidential communication.
For Healthcare Providers:
Proven to reduce missed appointments by up to 80%.
Eliminate the costs of letters, postage, and printing.
Contribute to the NHS Net Zero agenda with a paperless, eco-friendly solution.
¹NHS England. (2023, August 15). Reducing did not attends (DNAs) in outpatient services. NHS England. Retrieved from: https://www.england.nhs.uk/long-read/reducing-did-not-attends-dnas-in-outpatient-services/
Features
The EBO Communications Hub offers these key functions, with the flexibility to expand and provide additional services in the future.
The ΕΒΟ Communications Hub integrates seamlessly with:
- Any SMS provider (including GovNotify), ensuring compatibility with Trust systems.
- Other messaging channels such as email and social media messaging applications.
- Access Scratchpad, enabling both instant rescheduling and future scheduling.
Transform the patient journey with advanced communication technology.
- Customisable proxy access for parents, carers, and guardians.
- Identifies date of appointment and avoids sending retrospective appointment notifications.
- In-built safeguarding measures, factoring in patient age, competency, and consent requirements.
SMS content and notifications are customised based on service, appointment type, or team.
Content can be customised by location, clinician details, date, time, and appointment type.
A customisable rules engine ensures the right communications, are sent at the right time, to the right patient.
Winning Clients’ Trust
Here are a few words from our clients on their experience with our solution.
