ConnectIQ

Seamlessly connect patients to digital health services with accurate, verified data, boosting portal uptake and enhancing care delivery.

Real-time demographic data validation to ensure records are accurate and up to date
Multilingual support and sentiment detection for inclusive, personalised patient interactions
Reduced barriers and friction in patient onboarding, fostering improved digital inclusion
Conversational AI and Behavioural science to simplify registration and boost portal adoption
Seamless integration with NHS systems for up-to-date patient records

Intelligent Onboarding & Data Validation for NHS

Data quality in community and mental health systems remains a major challenge, with demographic and contact details often incomplete, outdated, or missing. Manual entry errors and fragmented systems further hinder accurate record-keeping, contributing to digital exclusion and obstructing effective care.

EBO offers a solution: a Conversational AI-powered onboarding and data validation tool that boosts patient registration on digital health portals, automates validation and enhances the accuracy of patient records. In addition, it promotes digital inclusion, especially for underserved and digitally excluded groups.

The Problem

National datasets (like MHSDS) and CQC reports have repeatedly flagged data quality issues as barriers to effective, coordinated care and digital transformation.

Demographic and contact details are often incomplete, outdated, or inconsistent across PAS and EPR systems.
Critical fields—such as phone numbers, addresses, ethnicity, communication needs are frequently missing or incorrect.
System fragmentation, manual data entry errors, and complex patient journeys across multiple services compound the problem.
Many patients face digital exclusion, housing instability, or low health literacy, making it harder to engage and update records.

The Impact

Portal uptake remains low, especially among underserved or digitally excluded populations.
Staff are forced to chase missing data manually, diverting resources from clinical and frontline care.
Manual data validation at scale is unfeasible, updating 15,000 patient records would take two administrators nearly a full year.
Inaccurate data limits the reach and effectiveness of outreach campaigns, portal communications, and patient engagement.
Digital inequality grows, with vulnerable groups further excluded from accessing digital health services.

Manually updating patient records is not only time-consuming, it’s a significant operational constraint. For example, updating 15,000 patient records manually would take two administrators an entire year. This highlights the critical need for any large-scale data update initiative to integrate directly and efficiently with the core digital infrastructure.

The table below illustrates the potential yearly savings when digital integration streamlines administrative processes:

The Solution

Powered by Conversational AI, behavioural science, and real-time integration, the solution proactively engages patients via their preferred communication channels to confirm or update key information such as contact details, GP registration, and demographic data.

This solution leverages Conversational AI (both virtual and speech agents) enhanced by behavioural science to:

Reach patients who have not yet registered, guiding them through onboarding processes and connecting them to digital access support.
To engage with patients for whom there is partial, incomplete or potentially inaccurate data held by the NHS organisation and collect the necessary information from the patient and incorporate it into the core patient administration system.

It combines Conversational AI, behavioural science, multilingual support, sentiment detection, and real-time integration to solve a high-value NHS problem: low portal uptake due to poor data quality and onboarding friction.

Unlike one-time data cleanup efforts, ConnectIQ functions as a continuous data quality and inclusion layer. It not only enhances your Patient Engagement Platform’s effectiveness pre-deployment—but sustains it post-deployment by keeping patient records accurate and accessible.

How it Works

Here’s a step-by-step flow of how ConnectIQ actually works:

Identifies Data Gaps

Uploads list or scans PAS/EPR systems for missing or outdated demographic and contact data.

Engages Patients

Automatically initiates contact using the patient’s preferred channel, such as SMS or email [ WhatsApp, voice calls, NHS App optional], and guides them to confirm or update details.

Updates Systems

Validates and securely syncs accurate data back into PAS, EPR, Portal, or flat-file.

Completion rates for onboarding and digital forms rise by 30–45% when guided by AI agents that adapt language, tone, and support to patients’ needs in real time.

30-45%

Core Capabilities

Conversational AI (Text & Voice)
Engages patients via natural, human-like conversations across SMS, WhatsApp, web, voice, and NHS App.

Multilingual & Literacy-Aware Design
Adapts language, tone, and complexity based on patient needs, supporting inclusion for all literacy and language levels.

Real-Time Data Validation
Captures and confirms key fields like contact details, GP, ethnicity, and communication preferences.

Behavioural Science Engine
Applies techniques like nudging, cognitive ease, and timing optimisation to increase completion rates.

Secure System Integration
Bi-directional sync with PAS, EPR, and portal platforms via NHS-standard APIs (FHIR, HL7) and RPA.

Sentiment Detection
Recognises frustration, confusion, or hesitation in real time and adjusts accordingly to keep patients engaged.

Higher Engagement & Completion Rates

Conversational AI combined with behavioural design drives higher onboarding and task completion rates. Our virtual agents engage users anytime, anywhere, often outperforming traditional campaigns by creating a non-judgmental, scalable experience.

Increased Portal Adoption

Our Virtual Assistant proactively guides users through portal registration with easy, step-by-step support, making sign-up simple and stress-free.

Enhanced Inclusion & Equity

With dynamic literacy adaptation and multilingual voice support, we break down language, literacy, and accessibility barriers. This approach doubles user registration rates while cutting acquisition costs by up to 60%. Real-time sentiment detection ensures empathetic interactions that keep users engaged.

Reduced Paper Dependency

Encouraging digital-first communication reduces reliance on paper correspondence—saving costs, improving timeliness, and boosting sustainability.

Improved Data Quality

Our system validates and updates contact and demographic details during conversations, ensuring your data is accurate and communications are effective.

Lower Administrative Burden

By automating routine tasks, we free up administrators to focus on higher-value work—improving outreach success without extra effort.

Key Benefits

Unlock the full potential of digital healthcare with conversational AI that boosts engagement, enhances inclusion, streamlines processes, and improves outcomes, delivering real value for both patients and providers.

Book a demo today to experience easier, and more effective patient engagement with our ConnectIQ Conversational AI solution.

The Result:

Virtual Agents help businesses drive conversations.

Here are a few words from our clients on their experience with our solution.

[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team

Danielle Edwards

If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.

Charlotte Clayton

The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.

James Mariott

I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.

Shona Richards

EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.

Ruthy Kaidar

We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.

Jenny Chong

It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.

Jean Claude Muscat

Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.

Kim Hale

“Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.¨

Andy l’Anson

Sounds compelling?

Discover ConnectIQ AI Solution today.