e-Correspondence AI Solution
A digital first approach to managing medical correspondence.
- Keep your patients informed and updated, instantly
- Ensure strict patient confidentiality and security
- Provide easy patient accessibility using SMS and user-friendly Virtual Assistants
- Eliminate need for mail, reduce postage costs, minimise environmental impact
- Reduce wait times for patients
Keeping patients informed about new additions to their medical records has never been easier. The e-Correspondence solution offers hospitals a seamless and secure method to notify patients when new documents are added to their medical records. Utilising AI automation and secure messaging protocols, an SMS containing essential information is sent to the patient as a first notification, ensuring confidentiality and patient accessibility.
How it works
Upon receiving the SMS, patients can follow the provided link, securely authenticate their identity through advanced verification methods (such as the NHS Login or built-in multi-factor authentication) and access the relevant documents in their medical records. This streamlined process enhances the patient experience by providing instant, secure access to critical information, reducing wait times and eliminating the need for physical mail. The ease-of-use ensures that all patients, including those who are not digitally mature, can access their data from any device, at any time.
Benefits
For healthcare providers, the e-Correspondence module significantly reduces costs associated with sending letters and documents, including postage and printing expenses. Additionally, by embracing a digital-first approach, hospitals can minimise their environmental impact and promote sustainability.
EBO’s commitment to continuous improvement in the e-Correspondence process, ensures tailored communication strategies to individual patients, optimising the overall experience.
Embrace the future of healthcare communication with our innovative e-Correspondence solution – where efficiency meets security, and patients come first.
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Interested in learning more?
Contact us today to find out more about e-Correspondence Solution and discover how it can benefit your organization.