[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team
A digital front door to patient-centric and interoperable healthcare.
The future of patient engagement is here. As part of EBO’s engagement with NHSE, the Intelligent Patient Portal (IPP) provides an AI-powered solution surfaced through the NHS App or the Trust’s own website.
Designed to propel the NHS into a new era of patient-centric and interoperable healthcare delivery, EBO’s Intelligent Patient Portal (IPP) is the answer to some of the complex challenges faced by the NHS.
From managing simple to complex self-assessments, consents and questionnaires to complete appointment management (including waiting list validation), the IPP will reduce surging call volumes, extensive waiting lists, and patient no-shows (DNAs) and increase staff capacity. The fusion of interactive Virtual Assistant with traditional portal functionality is the digital front door to the future of healthcare.
Our Offerings
The EBO IPP solution can be delivered in two ways:
Explore our Intelligent Patient Portal options, designed specifically for Mental Health and Community Trusts, with the goal of enhancing patient experiences and improving patient engagement.
A second generation solution
Surfaced via the NHS App or a web portal, EBO’s Intelligent Patient Portal allows you to connect deeply and personally with your patients, serving as a catalyst for nurturing a stronger, more meaningful patient-provider relationship.
Speak your Patients’ Language
Thanks to its unique Natural Language Processing and language recognition, EBO’s IPP replaces tedious, unengaging digital forms and multiple choice answers with two-way natural communication that is indistinguishable from human conversation.
Increasing Patient Access via Voice and Choice
EBO’s IPP has the ability to hear, and respond to patient’s voice inputs, making patient communication easy, simple and accessible.
Restoring Empathy
EBO’s context awareness allows it to fully understand both the content and context of the patient’s query, helping it to manage conversation flows as well as emulate human conversation. As a result, EBO’s IPP can converse with patients intelligently and with empathy – understanding their intents, emotions, tone and providing appropriate accurate responses.
Continuously Improving Patient Adoption
Once in action, the IPP’s machine learning capabilities apply self-learning techniques to train and keep its language library up to date and learn as it goes along.
Accessible Healthcare for Everyone, Everywhere
See how EBO’s Intelligent Patient Portal enhances NHS services, optimises waitlist validation and maximises appointment effectiveness.
Patient Support and Guidance
EBO’s IPP offers clinical workflow support and can reach out to patients on different pathways. Not only does EBO’s IPP remind patients about their upcoming appointments using push notifications, but will guide and support them throughout their patient journey using curated contextual guidance. The portal signposts patients to submit assessments and guide them towards local support groups, procedure guidance information, internal/external services and more.
Engineered with interoperability at its core, EBO’s Intelligent Patient Portal is technologically agnostic as it seamlessly integrates with your existing Electronic Patient Record (EPR), shared care records and other ICB first-generation Patient Engagement Platforms (PEP).
Just like speaking to a (human) healthcare representative, EBO’s context awareness and NLP abilities allows the IPP to keep track of patient’s data and personalise conversations. Patients can hop from one pathway to another without needing to start all over again or give any context.
EBO’s sentiment analysis provides management with a new level of Business Intelligence and insight on a patient’s health. It can tell you how patients feel (self-assessment) and how they think (PROM, PREMS). All of this is displayed on a visual dashboard using Microsoft PowerBI.
Interoperability is not just for technology. When adopting an IPP, EBO allows you to connect to innovative minds, luminaries and key opinion leaders. Joining EBO, opens doors to the future of healthcare as well as a dialogue market place where you can build and purchase dialogues at pace. We can also integrate with a growing amount of best-of-breed solutions including hybrid mail providers, EPRs, Shared Care Record implementations and talking therapy solutions.
Winning Clients’ Trust
Here are a few words from our clients on their experience with our solution.
Danielle Edwards
- Head of Digital Transformation
- Betsi Cadwaladr University Health Board
If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.
Charlotte Clayton
- Clinical Academic Doctoral Midwife
- RM Princess Anne Hospital, University Hospital Southampton
The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.
James Mariott
- Digital Change Manager
- Somerset NHS Foundation Trust
I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.
Shona Richards
- Digital Transformation Project Manager
- East London NHS Foundation Trust
EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.
Ruthy Kaidar
- Director, Healthcare Industry Sector
- Microsoft
We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.
Jenny Chong
- Associate Non-executive Director
- Medway NHS Foundation Trust
It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.
Jean Claude Muscat
- CEO
- Saint James Hospital
Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.
Kim Hale
- Digital Change Lead
- Somerset NHS Foundation Trust
“Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.¨
Andy l’Anson
- IT Programme Manager
- Shropshire Community Health NHS Trust
