Looking Back, Moving Forward: 2024 Unveiled

As we step into 2025, we’re taking a moment to look back on an amazing year at EBO. It’s been a year of growth, new partnerships, and real impact. From streamlining healthcare operations to making patient experiences better, we’ve come a long way. Let’s take a quick look at the highlights that made 2024 memorable and what’s next for an even more exciting year ahead!

Scaling Trust, Efficiency and Patient Engagement

48% Increase in Conversations

In 2024, EBO handled over a million conversations across both Financial Services and Healthcare. In Healthcare alone, automated conversations surged by an impressive 48% compared to the previous year—nearly doubling! This growth not only highlights the increasing adoption of EBO’s technology but also reflects greater confidence among users, patients, and NHS Trusts in leveraging AI. As a result, more Trusts are streamlining their processes, improving efficiency, and driving cost-effectiveness.

94% Patient Satisfaction

Following each conversation with our Virtual Assistants (VAs), users are asked to rate their experience, and the feedback has been outstanding! With an average patient satisfaction score of 94%, it’s clear that our VAs are effectively meeting patient needs and delivering a positive experience.

95% Recognition Rate

In 2024, EBO’s Virtual Assistants achieved an impressive 95% recognition rate. This refers to the capability of the VA to automatically understand and respond to patient requests without human intervention and  ensures accurate, natural conversations.

Working hand in hand with NHS Trusts

This year, EBO continued to push boundaries in Conversational AI and automation. Our strategic partnerships with 18 NHS Trusts have proven transformative in how these organisations handle their operations. But don’t take it from us. Here’s what some of our clients have to say about how EBO’s AI has improved patient experiences and processes:

Lincolnshire Partnership NHS Trust

Our partnership with The Access Group and Lincolnshire Partnership NHS Foundation Trust (LPFT) piloted an innovative AI-driven solution for Memory Assessment and Management Services (MAMS). Jacqueline Tyson, Staff Governor for Older People and Frailty at LPFT, shared how this solution streamlined processes, enhanced access to care and reduced appointment times by up to 50%.

Listen the full interview with Jacqueline here!

Midlands Partnership University NHS FT

Our collaboration with Midlands Partnership University NHS FT has proven that AI significantly enhances the patient experience. Hear from Ben Jeeves, Associate Chief Clinical Information Officer, as he shares how the solution has achieved 92% patient satisfaction, improved access, reduced administrative strain, and empowered patients with greater control over their healthcare. Listen to the full interview here.

Shropshire Community Health NHS Trust

In 2024, Shropshire Community Health NHS Trust achieved remarkable results through EBO.ai’s innovative e-Consent solution, generating a 97% user satisfaction score, a 94% adoption rate, automating 43,000 consent returns, and saving 8,726 hours of staff time. By digitising the paper-based parental consent process, the Trust reduced administrative burdens, improved clinical safety, and ensured seamless integration with the Rio EPR system. 

👉 Watch our interview with Andy L’Anson, IT Programme Manager at Shropshire Community Health NHS Trust, to learn more about the transformative impact of EBO’s e-Consent solution.

E-Consent Solution Outcomes

satisfaction score
0 %
consents collected to date
5 k
hours of admin staff time released
k+

Solution Highlights

In 2024, EBO partnered with NHS Trusts across the UK to automate healthcare processes and improve patient care. From automating appointment reminders to digitising complex assessments and reducing waiting lists, our AI-powered solutions have optimised workflows and delivered real results. These are the solutions some NHS Trusts have implemented throughout the year:

Intelligent Patient Portal

Designed to propel the NHS into a new era of patient-centric and interoperable healthcare delivery, EBO’s second generation portal provides an AI-powered solution surfaced through the NHS App or the Trust’s own digital front door. 

Communications Hub

Integrated with the Rio Electronic Patient Record (EPR), the EBO Communications Platform provides a secure and efficient way to notify patients about their appointments via SMS or other digital channels. This solution delivers immediate benefits for both patients and providers, enhancing communication and streamlining processes.

EBO Across Services: Spotlight on MSK

According to NHSE, over 20 million people in the UK are affected by musculoskeletal (MSK) conditions, with MSK community waiting lists reaching approximately 350,000 patients as of September 2024 – the highest among all NHS community service waiting lists!

EBO has collaborated closely with trusts, such as Midlands Partnership Foundation Trust, Shropshire Community Health Trust and Somerset NHS Foundation Trust to support MSK staff in managing these high volumes and to empower patients to take control of their appointments. Here’s an example of how EBO helps patients navigate their MSK patient pathway easily and efficiently.

Making sure Nobody is left Behind

At EBO, inclusivity is one of our core values. Our goal is to harness technology to make healthcare more accessible, reaching marginalised communities and shifting away from an impersonal, bureaucratic system towards a patient-centred conversational, and inclusive model. 

In response to the findings of The Women’s Health Strategy for England, EBO dedicated much of 2024 to advancing Women’s Healthcare. We developed the Digital Women’s Health Hub, an initiative that takes an innovative approach to women’s health by prioritising accessibility, education, and inclusivity, ensuring that every woman has the care and support they need.

What's next?

We’re not stopping there. Our drive to enhance healthcare experiences is only growing stronger.

Excited for what’s coming? Stay tuned as we continue to evolve – and so does our technology.

Contact us to find out how EBO can help you tackle NHS challenges. 

See how EBO’s Intelligent Patient Portal enhances NHS services, optimises waitlist validation and maximises appointment effectiveness.

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