We are pleased to announce that EBO has been appointed to the NHS Shared Business Services (NHS SBS) framework for Patient Citizen Communication, Engagement and Hybrid Mail Solutions.
This framework provides a compliant and efficient procurement route through which NHS organisations can contract with EBO for relevant services, subject to individual call‑off contracts. Appointment to the framework reflects that EBO’s solutions have met the framework’s stringent eligibility requirements, enabling NHS organisations to engage with our digital solutions through this established NHS procurement channel.
The process to join the framework involved rigorous evaluations to meet the framework’s high standards, including ISO 27001, ISO 9001, and ISO 14001 requirements, as well as robust insurance and financial criteria. It has also accelerated EBO’s progress toward ISO 9001 and ISO 14001 certifications, which are expected to be completed this year, further demonstrating our ongoing commitment to quality and sustainability.
The framework covers a wide scope of digital communication and engagement solutions, including but not limited to:
Digital and online patient engagement tools – As an AI-powered patient engagement solution, EBO boasts a variety of tools that are built to enhance the way patients interact with and manage their healthcare. These solutions include EBO’s Intelligent Patient Portal, EBO’s Automated Forms and Assessments, and EBO’s AI Virtual Assistants.
SMS and secure messaging – EBO’s Communications Hub enables automated reminders, notifications, and two-way patient messaging at scale, with seamless escalation to a human when needed. NHS trusts using the solution have reported up to a 30% reduction in DNAs.
Voice services: Putting patient accessibility first, EBO offers voice functionality that lets patients, particularly those with low digital literacy or accessibility needs, interact with healthcare services naturally, using conversation.
Hybrid mail services: EBO’s solution integrates with existing NHS systems, such as PAS and EPR, enabling trusts to securely send appointment communications via Hybrid Mail and to capture and process patient responses via embedded digital reply channels (SMS, email, and phone).
Patient experience and feedback solutions: EBO captures patient feedback and responses via its Automated Forms and Assessments Solution that is directly integrated into a trust’s EPR. The solution digitises the traditionally paper-heavy and error-prone activities associated with clinical assessments, forms and consent provisioning with a two-way conversation powered by Conversational AI.
Workforce and internal communication support: EBO’s multi-channel functionality ensures that healthcare providers can interact effectively with patients and colleagues, supporting timely, personalised, and accessible communication
Organisations considering improvements in patient communication, digital engagement, or hybrid mail services can now explore EBO’s services through this route, subject to individual call‑off agreements. Download EBO’s healthcare solution guide to get started.
We look forward to supporting NHS organisations in delivering efficient, accessible communication and engagement solutions that meet patients’ needs and support operational priorities.
EBO’s CEO, Dr Gege Gatt, commented:
- Redefine Patient Engagement
- Build Meaningful Relationships
- Enhance Patient Access
