[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team
Automated Assessments
Replace tedious paper and digital forms with automated two-way natural dialogue.
- Save up to 50% clinical time
- Reduce administrative time, resources and manual data entry
- Achieve up to 97% patient adoption
- Save up to £32 per completed form or assessment
- Eliminate transcription errors with automated clinically structured data sent straight to your EPR
- Allow clinicians to prepare for appointments better
Trusted by leading healthcare organisations
Improving Quality, Equity, and Outcomes Through Smarter Forms & Assessments
The NHS wishes to deliver 33% of all interactions digitally in the next few years. We’re here to make it happen. Traditional paper-based or digital forms slow down healthcare professionals, take up valuable clinical time, and often frustrate patients. But what if you could double clinical capacity, reduce admin workload, and enhance patient engagement – all at once?
EBO offers a solution: an AI-powered Virtual Assistant designed to transform how clinicians engage with patients by using conversational AI to deliver structured, meaningful assessments – far beyond the limitations of traditional digital forms.
The result? Not just better data, but a more inclusive and patient-centred process and a clearer view for clinicians.
Sounds compelling?
Discover the Asssessments AI Solution today.
Surfaced through an interactive conversation via a Virtual Assistant (VA), EBO’s solution efficiently guides patients through the assessment and presents questions interactively via two-way natural conversation – just like speaking to a clinician.
Built with behavioural science at its core, the patient-centred conversation dynamically adapts to patient responses, clarifies questions in real time, adjusts tone, surfaces relevant pathways and delivers structured clinical data directly into operational workflows and into the EPR.
Seamlessly integrated with the EPR, the solution collects crucial pre-appointment or pre-operative data, ensuring that in-person hospital visits are more productive, accurate and focused on care.
The collected data is automatically uploaded for streamlined record-keeping and improved clinical safety. If a patient’s identity cannot be verified, the system generates a PDF version for manual confirmation.
Patients and their carers can complete the assessment at their own pace, in the comfort of their own home, with the flexibility to pause and resume as needed. The solution also allows for by proxy completion by carers, guardians or patients and their carer.
How it Works
EBO’s Automated AI Assessments solution digitises the traditionally paper-heavy and error-prone activities associated with clinical assessments and consent provisioning. This is done by leveraging EBO’s Conversational Form Design (CFD) methodology.
Virtual Assistant guides patient via an interactive conversation
Patient completes the assessment at his own pace.
Virtual Assistant collects pre-appointment or pre-operative data
Data is securely sent to hospital systems and uploaded to patient records.
Carers, guardians, or family members can assist in completing the assessment.
Conditional Logic ensures only relevant questions are asked.
Key Results
hours of staff time saved
0
+
patient satisfaction rate
0
%
saved per form in staff costs
£
1
Trusted by the NHS
EBO’s Conversational AI Assessments are already deployed across multiple NHS Trusts, achieving 97% patient satisfaction and supporting a variety of assessment forms including:
- RCADS (Child & Adolescent Mental Health)
- SDQ
- Dialog (Patient-Clinician Communication)
- ReQoL (Mental Health Recovery)
- GBO
- MAMS Form
- Vaccine Consent
- Forms (HPV, Men&Dip, Flu)
- PHQ9 (Depression Screening)
- EDE-Q (Eating Disorders)
- GAD7 (Anxiety Disorders)
Success Stories
Here’s what some of our clients have to say about their experience using EBO’s Automated Forms & Assessments solution.
Award-winning solution for Shropshire Community NHS Trust
By replacing a paper-heavy, time-consuming manual system with an entirely automated workflow, Shropshire Community NHS FT celebrates some fantastic results with over 10,000 hours of staff time saved and £173K in cost savings.
Saving up to 50% of clinical time for Lincolnshire Partnership NHS Trust
By using EBO’s AI-Automated Assessment Solution for MAMS assessments, Lincolnshire Partnership NHS FT has cut appointment times by up to 50%, giving clinicians more time with patients while improving access and efficiency.
Conversational AI Forms for the NHS
Watch EBO’s CEO, Dr.Gege Gatt, present at the Convenzis Virtual Outpatient Transformation Conference.
Here, he talks about how AI can provide more accessible, efficient and engaging patient communication for the NHS and its patients, offering a glimpse into what the future will hold for healthcare empowered by technology.
Interested in learning more?
Access EBO's guide for Automated Assessments to discover the key benefits of early deployment.
Virtual Agents help businesses drive conversations.
Here are a few words from our clients on their experience with our solution.
Danielle Edwards
- Head of Digital Transformation
- Betsi Cadwaladr University Health Board
If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.
Charlotte Clayton
- Clinical Academic Doctoral Midwife
- RM Princess Anne Hospital, University Hospital Southampton
Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.
Kim Hale
- Digital Change Lead
- Somerset NHS Foundation Trust
The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.
James Mariott
- Digital Change Manager
- Somerset NHS Foundation Trust
I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.
Shona Richards
- Digital Transformation Project Manager
- East London NHS Foundation Trust
EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.
Ruthy Kaidar
- Director, Healthcare Industry Sector
- Microsoft
We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.
Jenny Chong
- Associate Non-executive Director
- Medway NHS Foundation Trust
It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.
Jean Claude Muscat
- CEO
- Saint James Hospital
“Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.¨
Andy l’Anson
- IT Programme Manager
- Shropshire Community Health NHS Trust
