[EBO] more than rose to the challenge. It felt like a true development partnership with staff from both EBO and BCU forming a cohesive team.
The Most Advanced AI-Driven
Neighbourhood Health Hub
EBO’s Neighbourhood Health Hub helps bring care closer to home by creating a simple, welcoming digital front door to citizens. By combining conversational AI, automation, and an intelligent patient portal, EBO’s technology enables neighbourhood teams to deliver coordinated, accessible, and citizen-centred care.
Trusted by leading healthcare organisations
Bringing Care Closer
EBO gives individuals an easy and familiar way to access support and manage their healthcare. Whether it’s finding the right service, booking an appointment, completing a form, or receiving helpful reminders and personalised guidance, citizens can turn to EBO for help.
Individuals can interact with EBO through natural, two-way conversations across the NHS App, web chat or voice in over 100 languages. Behind the scenes, EBO integrates seamlessly with the NHS App and EPRs, serving as a central source of information for staff to access and share information; without needing direct access to the EPR.
EBO guides citizens to the right local teams through the Directory of Services and automates routine administrative tasks, freeing up time for healthcare professionals to focus on what matters most: providing care for their communities.
Digital by Default
EBO Neighbourhood Health Hub serves as a 24/7 digital front door where citizens can engage with EBO to book or change appointments, ask questions, receive reminders, and view care information at any time, without needing to phone the practice. The AI Virtual Assistant (VA) communicates in over 100 languages, greatly improving access for non-English speakers and those with low digital literacy.
This digital-first approach, also contributes to ending the “8am scramble” for GP appointments. Patients can manage their healthcare at their own convenience, easing morning phone line pressures and overburdened staff.
Leaving Nobody Behind
A fundamental principle of the neighbourhood approach is reducing inequalities and reaching underserved groups first. Whilst many current digital tools are built for highly digitally literate users, EBO’s technology is designed to be inclusive and lower access barriers. Its multilingual conversational interface is intuitive and available 24/7 on any device, allowing citizens to converse across voice, text, or chat modalities.
Additionally EBO’s Dynamic Literacy Assessment capability allows it to ‘right-size’ the conversation to the citizen presented. By meeting citizens where they are, EBO helps ICSs engage populations that historically have lower uptake of services.
Integrated Multidisciplinary Teams and Joined-up Care
Built with interoperability at its core, EBO’s Neighbourhood Health Hub integrates seamlessly with NHS systems such as electronic patient records (EPR), NHS login, and the NHS App. This allows it to act as:
- A central source of information for staff – Clinicians, care teams, and patients can easily share information across care settings, without needing access to the EPR.
- A unifying communication layer – EBO automates routine communications for multiple providers. For example, it can automatically send follow-up appointment messages with advice and links to community support, or coordinate appointments across services, without human intervention.
By bringing communication and data into one channel, EBO bridges the gap between primary, community, and secondary care, enabling teams to work together effectively.
A Digitised Service Catalogue
EBO’s Neighbourhood Health Hub brings the entire service directory into one unified, digital platform, making it instantly accessible to citizens whenever they need it. By transforming static information into a dynamic, easy-to-navigate experience, users can find the right support without confusion or delay.
Powered by Generative AI, EBO guides individuals through a simple, conversational interface that understands their needs in real time. Rather than searching through complex, fragmented systems, users are gently directed to the most appropriate services, pathways, or forms of care based on their situation.
This not only improves access but also helps ensure people receive the right care, in the right place, at the right time.
Smarter Care For Healthier Communities
Bringing the NHS’ ambition for Neighbourhood Health to life
The Three Tiers
Enabler
Reduce staff burden and increase citizen access with a simple, always-on front door with AI-powered chat and 24/7 virtual support.
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Always up-to-date digitised service catalogue, delivered conversationally through secure, guardrailed GenAI.
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Virtual Assistant and web entry points into neighbourhood care
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Triage & route citizen and patient queries
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Completion of non-clinical actions (form filling, basic signposting, appointment queries, FAQs)
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Conversational AI with multi-lingual support, dynamic literacy, and accessibility features
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Smart forms with transfer to human agents
Core Navigator
Everything in Enabler, plus:
Seamlessly links citizens to providers with integrated operational support. Empower users to manage their care.
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Direct integration with multiple EPRs, PAS, booking, and workflow systems
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Booking, cancelling, or rescheduling appointments
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Push notifications & targeted outreach
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Real-time data sharing across systems
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Integration with collaborative online platforms for team-wide coordination
Preferred
Full Orchestrator
Everything in Enabler & Core Navigator, plus:
Transform fragmented encounters into fully joined-up patient journeys with end-to-end AI orchestration.
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Personalised Relationship Management (PRM) across the whole neighbourhood health system
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Full EPR integration for complete care pathway management
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Agentic AI to anticipate citizen needs
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Tailored communications, reminders, and nudges at the individual level
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Unified view of patient interactions across neighbourhood partners
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Intelligent follow-up and dynamic personalisation
Not sure which solution is more suitable for you?
Proof in the User Journey
Turning AI insights into real-world outcomes for patients and healthcare providers.
Fewer no-shows (DNA rate)
0
%
Staff time costs saved
£
M
Annual saving per 10,000 patients validated quarterly
£
k
Anytime, Anywhere Care
Patients can access support whenever they need it, on any device and in over 100 languages. From booking appointments to viewing results and completing assessments, EBO empowers patients to take control of their care, removing barriers and making healthcare truly accessible.
Seamless Team Coordination
EBO connects GPs, community nurses, social care, and pharmacies through a single platform, ensuring patients never have to repeat themselves. Care is coordinated, efficient, and local, reducing unnecessary hospital visits and keeping services focused on what matters most.
Smarter Population Health
Using AI-driven insights, EBO helps neighbourhood teams identify at-risk patients, target interventions, and prevent health deterioration. Automated outreach and real-time analytics improve outcomes, reduce missed appointments, and ensure care reaches those who need it most.
How it works
Navigate The Frailty Patient Pathway
Find out how EBO’s Neighbourhood Health Hub supports patients like Sandra, an 80-year-old suffering from hip pain. This pathway infographic illustrates each stage of Sandra’s patient’s journey within NHS Frailty Services; from initial patient contact through to follow-up and care plan.
One Virtual Assistant—Endless Possibilities
- Redefine Patient Engagement
- Build Meaningful Relationships
- Enhance Patient Access
Trusted by leading healthcare organisations
Here are a few words from our clients on their experience with our solution.
Danielle Edwards
Head of Digital Transformation
Betsi Cadwaladr University Health Board
If a solution like EBO is implemented across the NHS, it can revolutionise access to maternity care for the majority of service users. The point is to release capacity in Health systems by using innovation and technology that supports that.
Charlotte Clayton
Clinical Academic Doctoral Midwife
RM Princess Anne Hospital, University Hospital Southampton
Our booking officers absolutely love our Virtual Assistant Alex, since it does the legwork and they can focus on the patient. Over the last six months, Alex has helped save 24 hours of staff time every week. Our callers come from diverse cultural and linguistic backgrounds, so we worked with our communication to make sure Alex understands all our patients and the different ways they communicate.
Kim Hale
Digital Change Lead
Somerset NHS Foundation Trust
The experience of working with EBO on our Virtual Assistant has been very positive. EBO and Servelec listened to our feedback and helped design AI solutions that benefit our patients by providing an alternative way they interact with the trust.
James Mariott
Digital Change Manager
Somerset NHS Foundation Trust
I think where we really found the stress is on the admin. A lot of our service users are calling us, which means that our lines are continuously busy and admins miss some of the calls, as they are on the phone with another service user at the time. It means that people are trying to get in contact till the late evening when the services are closed. It really opened up our eyes to see that there are other ways our clients can communicate with us and there are other ways that we can communicate with the clients. It actually works for them.
Shona Richards
Digital Transformation Project Manager
East London NHS Foundation Trust
EBO is a trusted partner of Microsoft, because a lot of what we see with thousands of customers that we work around the world is very much aligned with EBO’s mission and vision. They empower caregivers; they empower administrative staff, and they empower patients to have better access to information. 84% of Healthcare Executives believe that AI will revolutionise the way we obtain information.
Ruthy Kaidar
Director, Healthcare Industry Sector
Microsoft
We have a growing backlog and we have patients whose conditions are just getting worse as their appointments are delayed. We have people in the community who cannot even get their first appointment, they cannot get diagnosed and they cannot receive early treatment. Covid has accelerated our adoption of virtual appointments and remote patient monitoring, so there is some efficiency gained there.
Jenny Chong
Associate Non-executive Director
Medway NHS Foundation Trust
It is indeed a pleasure to work hand-in-hand with EBO in developing our AI profile and competence. Apart from providing excellent technical expertise, EBO has consistently supported, trained, and maintained a close relationship with all of our team whilst overseeing the development, deployment, and successful marketing of our AI platform. Such support is unique and provides us with the confidence and motivation to further develop this exciting Artificial Intelligence revolution together with EBO, and be able to provide a holistic and efficient experience to our clients.
Jean Claude Muscat
CEO
Saint James Hospital
“Working with EBO is like ‘a breath of fresh air’. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership. The EBO Virtual Assistant is a new technology for us with great potential as it integrates directly with our Electronic Patient Record. We initiated a pilot with EBO on e-Consent and are already lined up for rolling out pre-assessment and appointment modules.¨
Andy l’Anson
IT Programme Manager
Shropshire Community Health NHS Trust
