EBO Healthcare

AI Healthcare Guide

Accessibility Statement

This accessibility statement applies to EBO’s Intelligent Patient Portal (IPP) service provided by EBO on behalf of NHS organisations.

We want as many people as possible to be able to use the IPP. This includes individuals with a wide range of impairments and assistive technology needs. We are committed to ensuring that our digital service is inclusive, easy to use and accessible to everyone.

This service is designed to comply with the Public Sector Bodies Websites and Mobile Applications Accessibility Regulations 2018 and to meet Web Content Accessibility Guidelines WCAG 2.2 level AA.

How accessible the IPP is:

We aim for the Intelligent Patient Portal to meet the internationally recognised Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA standard, as required for public sector digital services in the UK.  

Our accessibility approach includes:

  • Ensuring content is perceivable, operable, understandable and robust for users with varied needs.  
  • Supporting keyboard navigation and compatibility with screen readers such as JAWS, NVDA and VoiceOver.  
  • Allowing text scaling without loss of content or functionality.  
  • Providing clear, consistent, and simple language where possible.
  • Zoom without loss of content
  • Keyboard only navigation
  • Screen reader compatibility
  • Logical headings and labels
  • Clear error messages and instructions

We regularly test our service using a variety of assistive technologies and internal review processes as part of our development and quality assurance cycles. Where accessibility issues are identified, we address them promptly as part of ongoing improvements.

Content not yet fully accessible

Despite our efforts, we recognise that some areas of the service may not yet be fully compliant with WCAG 2.2 AA. Should you come across ant of these areas please report these to us by sending an email to support@ebo.ai

A controlled list of exemptions include:

  • Some third party content or documents supplied by NHS organisations may not fully meet WCAG standards

  • Older PDF documents may not be fully accessible
  • Some integrations rely on third party systems outside EBO’s control. 

We continually work to improve accessibility and address these gaps in future releases.

Alternative formats and assistance

If you have difficulty accessing content, completing a task or understanding information on the Intelligent Patient Portal, you can request support or materials in alternative formats such as:

  • Large print
  • Easy Read
  • Audio

To request alternative formats or support, please contact the NHS organisation that invited you to use the IPP.

Reporting accessibility problems

We are always looking to improve the accessibility of the IPP. If you find an accessibility issue not listed on this page, think we are not meeting accessibility requirements, or have suggestions for improvement, please send an email to: support@ebo.ai

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018. If you are unhappy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).  

Technical information about this statement

This accessibility statement has been prepared in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018.

Compliance status:

The Intelligent Patient Portal aims to be fully compliant with WCAG 2.2 AA. Known issues and ongoing improvements are listed above.

This statement was prepared on 15th January 2025 and last reviewed on 1st June 2025. Regular reviews will ensure it reflects any service changes or enhancements.

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