News

a look back on 2023

And that’s a wrap

2023 was a stellar year for EBO – a year of making waves in the healthcare industry, by enhancing accessibility, automating patient-facing processes and improving

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The Crucial Role of Effective Communication in the NHS

In a report by Demos titled "I LOVE THE NHS, BUT...": Preventing needless harms caused by poor communications in the NHS, critical issues plaguing the
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EBO Appointed Supplier on the NHS SBS Intelligent Automation Framework

EBO is pleased to announce it has recently been named as a supplier on the NHS Shared Business Services (NHS SBS) Intelligent Automation framework agreement,

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A vision for AI-driven NHS transformation

One in four people in Britain are not confident that the NHS can provide them with the care they need. How can we fix this?

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Redefining UK’s Healthcare with EBO’s New Intelligent Patient Portal

EBO’s Latest Innovation Enhances Patient Engagement and Accessibility EBO has taken a bold leap forward in its journey toward redefining healthcare with the launch of its innovative product

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Exploring the communication challenges of Northern Ireland’s healthcare waiting list & how this can be managed

A report issued by the Northern Ireland Public Services Ombudsman investigates healthcare waiting list communication in Northern Ireland. In this report, Margaret Kelly, the Public

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How are Virtual Assistants different from chatbots? Why should the NHS care?

AI Virtual Assistants and chatbots are both examples of conversational agents that can interact with users via text or speech using Natural Language Understanding (NLU).

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Patient engagement. Are patient portals the magic bullet?

A couple of decades ago it became clear that the future of healthcare records was patient held records. Enter the patient portal! Portals first came

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HOW TO GUIDE: How to implement NHS Conversational AI projects? Read about real-world learnings 

Organizational digital transformation. Artificial Intelligence. Natural Language Processing. Process Optimisation. How often do you hear these buzzwords nowadays, and wonder how you’d utilise all the

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Building Patient Trust through Timely Patient Communications

I met recently with a Physician Associate (PA) and spoke candidly about the frustrations of PA’s having spent several years training to care for patients

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EBO and Digital Evolution Consulting (DEC) announce strategic partnership 

EBO, an international expert in citizen and patient engagement powered by Artificial Intelligence automation, enters into a strategic partnership with Digital Evolution Consulting (DEC), a

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So we have Great Data in Healthcare..

Data in healthcare is king. Information is the new currency, we’re told. And we’re excited about this. Data gives us the intelligence we need to

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