We’re excited to announce our upcoming webinar “The Way In: Making NHS Navigation Work” on patient access, AI and the future of the NHS Digital Front Door.
Join us on June 25th for a deep dive into EBO’s Single Point of Access and Navigation (SPAN) solution for NHS with insights from Hertfordshire Partnership University NHS Foundation Trust and ORCHA.
Accessing NHS services should be simple, so why do so many patients and carers still struggle to find the right support the first time?
As systems move toward more integrated, neighbourhood-based care, the challenge of providing clear, consistent access and the right information the first time is becoming more urgent. Many patients still end up calling the wrong number, attending urgent care unnecessarily, or disengaging completely, leading to costly misdirection, repeat calls, and increased administrative burden.
In this webinar, we’ll focus on what’s working, what isn’t, and what organisations are learning as they try to simplify access across complex local services. We’ll explore how digital front doors are evolving, the governance and safety considerations behind AI-supported navigation, and the practical steps required to ensure patients can ask routine access questions, receive trusted local answers, and be guided to the right next step.
- Richard Samuel | Healthcare Strategy Director, EBO
- Jonathan Sweeney | Head of Digital Delivery | Hertfordshire Partnership University NHS Foundation Trust
- Liz Ashall-Payne | Founder & CEO | ORCHA
- Nadia Kuftinoff | Healthcare Transformation Lead | EBO
What you’ll gain:
- Practical insights into NHS digital front doors
- Real-world lessons from NHS deployment
- Strategies to reduce fragmented access
- Safer, smarter use of AI in navigation pathways
- A first look at EBO’s SPAN solution in practice
- Live Q&A with NHS and digital health leaders
Register today here!
