EBO Appointed Supplier on the NHS SBS Intelligent Automation Framework

“The era of static, impersonal patient portals is ending. The next frontier is a healthcare revolution where technology does more than process requests—it understands and empathises, ” Dr. Gege Gatt, CEO, EBO.

EBO is pleased to announce it has recently been named as a supplier on the NHS Shared Business Services (NHS SBS) Intelligent Automation framework agreement, representing a notable milestone in its journey towards shaping the landscape of healthcare and patient engagement. This designation acts as a recognition of EBO’s dedication to pioneering cutting-edge automation solutions. EBO’s technology not only elevates efficiency and productivity in healthcare but also cultivates significant growth in all NHS and public sector organisations across the United Kingdom. Learn more about the framework here.

About NHS SBS 

NHS Shared Business Services (NHS SBS) was created in 2004 by the Department of Health and Social Care (DHSC) to deliver corporate services to the NHS.

NHS SBS, in collaboration with Sopra Steria, a European leader in digital services and software development, stands as an example of efficiency, streamlining corporate services for NHS employees, patients, and suppliers.

EBO’s Intelligent Automation  

Our inclusion in the NHS Shared Business Services’ Intelligent Automation framework agreement further solidifies our commitment to delivering streamlined processes and impactful implementations. For our valued clients, this translates into streamlined processes and the full advantages of procuring Intelligent Automation Services.

At the core of this initiative lies EBO’s Intelligent Automation – an AI technological solution designed to address critical challenges within the NHS. With patient communication processes often entailing significant repetitive tasks, consuming extensive man-hours monthly, EBO offers a more accessible and natural way for patients to interact with the NHS. By automating repetitive administrative tasks and streamlining processes, EBO’s AI makes patient journeys more convenient, efficient, and patient-centric. In turn, this alleviates the strain on the NHS workforce, allowing more attention to be directed towards patient care. The focus isn’t merely on technology but on fostering meaningful conversations, understanding patient needs, and helping patients feel seen, heard, and informed.  

As EBO steps into this new framework, the promise of a future marked by streamlined processes and heightened efficacy in healthcare services becomes more tangible. The integration of Intelligent Automation holds the potential to revolutionise how the NHS operates, ensuring a progressive and patient-centric approach.


  • Free Access for Public Sector Organizations: The framework provides Public Sector organizations with free and inclusive access, streamlining the procurement process. 
  • Expert Support: Our dedicated team of category experts is readily available to assist both customers and suppliers, providing valuable support for any procurement inquiries. 
  • Diverse Range of Suppliers:  From SME specialists to global multi-national providers, the framework accommodates the diverse needs of a highly specialized marketplace. 
  • Direct Award Capability: Organizations have the flexibility to directly award contracts to approved suppliers within the framework, streamlining the procurement process. 
  • Competitive Pricing and Savings: Benefit from fixed public sector framework pricing, offering competitive rates for consultancy and assurance services. This ensures transparent and advantageous pricing structures. 
  • OJEU Procurement Efficiency: A compliant procurement exercise has already been conducted, providing a simplified and efficient procurement route in a complex and crowded market. 

Start with EBO today. For a comprehensive understanding of how EBO’s Intelligent Automation can specifically benefit your healthcare institution, please find more details here.

Share the Post:

Related Posts

Back to top