Missed appointments, administrative burdens, and inefficient scheduling can strain healthcare providers and impact patient outcomes. That’s where AI-powered automation steps in. At EBO, our AI-Powered Appointment Management solution is transforming how healthcare teams and patients can manage (book, cancel and reschedule) appointments —saving time, reducing no-shows, and improving patient experiences.
- Redefine Patient Engagement
- Build Meaningful Relationships
- Enhance Patient Access
Key Results
In 2024, EBO’s AI-driven solution has delivered stellar results, streamlining operations and significantly enhancing patient engagement. By automating appointment scheduling, cancellation, reminders, and patient communications, we’ve significantly reduced administrative burdens and improved the patient experience.
The data shows that automation is not just a convenience—it’s a game-changer.
30% reduction in no-shows
Missed appointments, also known as Did Not Attends (DNAs), create inefficiencies in healthcare, wasting valuable time and resources. By leveraging AI-driven automation, appointment reminders, and confirmations, we have significantly reduced DNAs by up to 30% for a number of Trusts across the UK.
Over £1m in staff time saved
Administrative staff often spend countless hours handling appointment scheduling, rescheduling, and patient queries. By automating these tasks, EBO’s AI solution has saved over £1 million in staff time in 12 months, freeing up healthcare teams and allowing them to focus on more value-added tasks. The efficiency gained translates into cost savings and improved workforce productivity across healthcare facilities.
91.2% patient satisfaction
A smooth, stress-free scheduling experience benefits both patients and healthcare providers. Our AI solution ensures that patients can manage their appointments with ease, leading to increased satisfaction. 91.2% of patients using EBO’s appointment management have expressed that they were satisfied with their experiment -a testament to the system’s effectiveness and ease of use.
96% recognition rates & 20-35% adoption rates
High recognition rates mean that patients receive precise and reliable information, improving their overall experience and trust in the system.
More healthcare teams and patients are embracing AI-powered appointment management with up to 35% of patients and users choosing to use EBO’s AI to manage their appointments.
40% of conversations happen outside office hours
Patients often require support outside traditional working hours. Our AI-powered solution ensures that appointment management remains accessible 24/7, allowing patients to book, reschedule, or obtain support at their convenience. With 40% of conversations happening outside regular hours, healthcare providers can extend their services without overburdening staff, leading to improved patient access and satisfaction.
As the adoption of AI-driven digital solutions continues to rapidly transform the healthcare industry, it’s also changing the way people interact with healthcare services and manage their day-to-day operations. Whether it’s rescheduling a doctor’s appointment or booking one for the first time, these digital tools are becoming second nature—offering fast, reliable support without the frustration of waiting on hold or navigating complicated systems. In 2024, EBO supported this shift by handling over a million conversations—and we’re continuing to do so.
Ready to see how EBO’s Appointment Management can work for you? Learn more about our AI-driven solution and how it can transform your healthcare operations. Contact us today!
