We are proud to announce that EBO’s AI solution for Shropshire Community NHS Trust has been shortlisted as a finalist for the ‘Driving Change through AI and Automation Award’ category at the esteemed 2024 HSJ Digital Awards.
Shropshire Community Health NHS Trust collaborated with EBO to create an AI-powered Virtual Assistant to digitalise School Aged Immunisation Service (SAIS) e-Consent. Co-designed with frontline teams, the e-Consent Virtual Assistant has generated 95% patient satisfaction scores and automated 3,500+ consent conversations since the start of the project, freeing up staff time and broadening digital.
This marked the start of an exciting collaborative journey to embed AI-driven automation into the Trust’s system. Appointment management and care home assessments are being trialled whilst patient validation and a patient portal are up next.
This ‘first of type’ project uses Natural Language Processing to converse naturally with patients, via two-way human-like dialogue, as well as integrating bi-directionally with the Trust’s Rio EPR. The solution manages consent, appointments and pre-assessments capturing all information straight into the EPR. Data collected during conversations is then used to automate back-office processes.
Commenting on working with EBO, Andy I’Anson IT Programme Manager at Shropshire NHS Trust said that “Working with EBO is like ‘a breath of fresh air‘. They have a deep-seated ‘can-do’ ethos to delivering successful solutions and our collaboration functions as a true partnership”.
This recognition serves as a testament to the tireless efforts of all involved; at Shropshire Community NHS Trust, EBO and the Access Group. Together, we will continue to push the boundaries and transform healthcare through innovation, one AI solution at a time.
To find out more about how EBO’s AI solutions can bring you closer to your patients, increase efficiency and workforce capacity, contact us or download our guide to AI in healthcare.
