As part of EBO’s engagement with NHSE, this is the first of two events, introducing an entirely different approach to the challenge of future proofing patient engagement – the Intelligent Patient Portal – surfaced though the NHS App. Both events are organised in collaboration with Convenzis.

Designed to propel the NHS into a new era of patient-centric and interoperable healthcare delivery, EBO’s Intelligent Patient Portal is the answer to the complex challenges faced by the NHS. From managing extensive waiting lists and surging call volumes to reducing patient no-shows (DNAs) and increasing staff capacity, the fusing of interactive, super-intelligent chat bot, with traditional portal functionality is the digital front door to the future of health care. 

With EBO’s Intelligent Patient Portal, you’re not just adopting a solution; you’re embracing a transformative partnership, a connected and shared health economy, dedicated to delivering excellence in patient care and operational effectiveness.


11:00Intro from Paul Boland, Healthcare Director, EBO
11:10A whistlestop tour of the next generation Intelligent Patient Portal (IPP)

EBO’s IPP allows you to connect deeply and personally with your patients, serving as a catalyst for nurturing a stronger, more meaningful patient-provider relationship. Its conversational AI enables patients to take an active role in their healthcare journey – allowing them to feel seen, heard, valued and most importantly, informed. An introduction to some of the core pillars of the IPP:

  • Improving patient adoption through AI – enhanced machine learning; adjusting dialogues as needed
  • Contextually sensitivity – how the portal provides patient context throughout use
  • Sentiment analysis offering level of insight on a patient’s health that first generation Patient Portals cannot. Understand how your patients feel (self-assessment), how they think (PROM, PREMS) and provide a general sentiment score.
  • Future-proofing a core solution by configuring bespoke dialogues or sharing your dialogues across your ICB and beyond through an Intelligent Dialogue Marketplace.
11:40The Intelligent Patient Portal within the context of an ICB - A talk by Kerry Morgan, Client Success Director, e18 Innovation

Explore how the Intelligent Patient Portal can improve your ICB automation maturity, helping you move from using automation for improving performance to achieving a more comprehensive transformation across your entire system.  By leveraging these automation technologies, you can optimise processes, increase efficiency, and ultimately improve patient care outcomes.

EBO’s IPP is compatible with various technologies and systems allowing for seamless integration with your Electronic Patient Record (EPR), shared care records and first-generation Patient Engagement Platforms (PEP).  This allows you to access and use patient data from different sources, enabling you to have meaningful conversations with patients to support their care.

12:00Rio Virtual Assistant: The Inclusive solution - A talk by Ron Burdis, Business Consultant, Access 

The Rio Virtual Assistant, powered by EBO,  is the preferred Intelligent Patient Portal solution for the RioEPR.  Built on the powerful EBO conversation-based portal platform, the Virtual Assistant opens doors to the future of healthcare by providing a broader reach of inclusivity within the patient community and enables staff involvement, when necessary, to assure a complete end to end engagement.  Where other portal solutions remove the human-touch from digitised pathways, the Virtual Assistant solution restores empathy. Its context awareness ability allows it to fully understand both the content and context of the patient’s query, helping it to manage conversation flows as well as emulate human conversation (including multi-lingual supporting over 100 languages). As a result, the Virtual Assistant can converse with wider audience of patients intelligently, understanding their intents and emotions whilst providing appropriate accurate responses.

To add to the power and intelligence of the Virtual Assistant, the solution is fully integrated within the Rio EPR interacting with key Rio data and functions to automate processes such as appointments handing, referrals, consents and assessments, replacing manual efforts and processes whilst enhancing patient quality of care and providing the clinical staff with the most up to date information about the patient.

12:20Close: Advocates for Change

Here are EBO we do not resist change. We adopt new safe, game-changing, technology that results in better patient outcomes and ultimately better patient health. We continue to drive foreword, creating richer more responsive patient journeys, one patient conversation at a time. It is tried and tested and what’s most exciting – you can be part of it. Start your PEPP journey today.

The Intelligent Patient Portal – A Remarkable Solution

Paul Boland

Healthcare Division Director, EBO

Kerry Morgan

Client Success Director, e18 Innovation

Ron Burdis

Business Consultant, Access

Over 40 years experience working Internationally within sales, marketing and business development in the technology space. Industries include; healthcare, local and central government, infrastructure and Communications industries. Geographical experience includes UK and Europe, Middle East, Far East and North America. Working as an independent consultant for the last 23 years primarily in the healthcare sector (RDB Consulting Services) providing focused programme work in business development within various IT application areas, Logistics Management (GS1 S4S) and more recently Artificial Intelligence (AI). Supporting technology firms looking to expand their businesses geographically as well as in new market sectors; this includes working with start-up organisation. Have built up a strong global business network with the objective of bringing people and technology together.

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